Quality Control & Client Relations Manager
- Maintained comprehensive knowledge of company products and services, allowing for efficient resolution of client issues.
- Spearheaded initiatives aimed at enhancing overall customer experience, leading to increased loyalty among existing clientele base.
- Oversaw a diverse portfolio of clients, ensuring that each account received personalized attention and care tailored to their unique needs and expectations.
- Implemented improvements to the customer onboarding process, ensuring seamless integration for new clients.