Devoted and hardworking Economist graduate seeking a Customer Service role in a payment service company. Eager to leverage logical thinking, strong communication, and exceptional attention to detail to provide excellent customer experiences.
Hi, I’m
Onyekaonwu Oluchi J.
Customer Care Representative
Lagos,LA
Summary
Overview
15
years of professional experience
1
Certification
1
Language
Work History
Dlight Solar
Remote Customer Care Agent
06.2025 - Current
Job overview
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Managed high call volume while maintaining exceptional service quality for all customers.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
- Participated in regular team meetings designed to evaluate current processes, share ideas for improvement, and celebrate successes achieved within the department.
ALTERNATIVE BANK
Direct Sales Executive
01.2024 - 04.2025
Job overview
- - Successfully acquiring new customers and expanding customer base through effective sales strategies and networking.
- - Excelling in cross-selling by identifying and promoting additional banking products that meet customers needs.
- - Building and maintaining strong relationships with customers, resulting in high levels of customer satisfaction and referrals.
- - successfully penetrating new markets and demographics, contributing to the banks market expansion and presence.
JODOT EVENTS
Customer Service Representative
01.2022 - 01.2023
Job overview
- - Responded promptly and empathetically to customer inquiries, processing orders and transactions.
- - Analyzed customer feedback to identify areas for improvement and provided proactive customer outreach.
- - Maintained a positive and professional attitude while acknowledging and resolving customer complaints.
- - Developed and documented knowledge resources for customer support.
OK ELECTRONICS
Sales Representative
01.2013 - 01.2015
Job overview
- - Generated leads and achieved or exceeded sales goals.
- - Negotiated contracts and pricing schedules with prospective clients.
- - Conducted sales presentations, coordinating efforts with marketing programs.
- - Demonstrated effective communication in explaining company programs, products, and pricing to clients.
- - Managed client records and prepared sales contracts for orders.
KENNY FACIALS
Receptionist
01.2011 - 01.2012
Job overview
- - Interacted with clients, interfacing with customers and providing exceptional service.
- - Directed internal and external calls, maintaining professionalism and attention to detail.
- - Managed office supplies and prepared facilities for events.
- - Demonstrated strong organizational skills by maintaining accurate records of sales and transactions.
Education
Ambrose Alli UniversityEdo State
Bachelor of Science from Economics
12.2021
University Overview
Skills
- Logical thinking and problem-solving abilities
- Strong written and verbal communication skills
- Exceptional attention to detail
- Efficient organization and time management
- Effective teamwork and collaboration
- Adaptability to new ideas and technologies
References
References
Available on request.Interests
Traveling, Problem-solving, Reading, Researching, Marketing
Accomplishments
Accomplishments
- - Successfully planned and organized territory sales, meeting monthly goals of 100 meetings.
- - Demonstrated exceptional organizational skills by cross-training and providing backup for fellow customer service representatives.
- - Effectively assisted customers by introducing protection programs and additional service packages.
- - Managed 100 clients' data quarterly, maintaining up-to-date knowledge of account changes and operations.
- - Consistently performed daily administrative functions, showcasing attention to detail.
- - Maintained, coordinated, and updated the client database and records.
- - Efficiently managed office supplies and maintained an inventory.
Certification
Virtual Assistant
Timeline
Remote Customer Care Agent
Dlight Solar
06.2025 - Current
Virtual Assistant
04-2025
Direct Sales Executive
ALTERNATIVE BANK
01.2024 - 04.2025
Customer Service Representative
JODOT EVENTS
01.2022 - 01.2023
Sales Representative
OK ELECTRONICS
01.2013 - 01.2015
Receptionist
KENNY FACIALS
01.2011 - 01.2012
Ambrose Alli University
Bachelor of Science from Economics