REF
ONYEKACHUKWU EMMANUEL ARINZE
IT SPECIALIST
Summary
Goal-oriented IT Specialist with more than 9 years broad experience in assisting companies achieve sustainable growth. Specialties include design, operate and manage of Networks, Data center, servers, storage, cloud and IT Security. I have handled Projects for Organizations and individuals. Ability to get results. Ability to work with little or no supervision. Integrity and professionalism. Have developed a very strong technical competence to solve any IT challenges that might occur. Excellent team player and highflier.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
22
22
Certifications
Work History
IT Specialist/ Team Lead
Zeta Web Nigeria Limited, Outsourced to DSTV Nigeria
Okota
01.2019 - Current
- Provide technical support and guidance to the team members
- Ensure housekeeping is done on all the managed infrastructure to maintain availability and stability in operation
- Follow-up with my team to ensure processes and policies are being followed while customers are being satisfied
- Ensure CRM is utilized while resolving users’ cases
- Ensure all documentation are updated and workflows followed
- Perform periodic audits and checks on the infrastructure to ensure that all the laid down processes and procedures are strictly adhered to
- Manage vendors and ensure strict compliance to the SLA
- I manage contact center solutions including E1; both inbound and outbound lines, Sip trunk solution, Soft PABX
- I manage PROJECTS
- Fiber Optics Dedicated Internet Link Between Glo Nigeria and Multichoice
- Supervised and managed the project for the dedicated fiber internet link provided by Glo Nigeria
- Installation/ deployment of Pfsense proxy solution as internet usage control and firewall solution
- Designed/ Deployment of internet and MPLS networks for Supersport, Mnet and other MCN sites
- Installation/ deployment and management of Cloud Cisco Meraki camera across Multichoice branches
- Deployment of centralized Impro access control and attendance management solution for Multichoice Nigeria
- Deployment of Queue management solution (Qmatic) for multichoice Nigeria
- Coaching/ training of IT personnel in other companies
- Deployment of Mikrotik routerboard centralized solution across MCN branched and was managed remotely from head office
- Design/ plan and deployment of MCN mobile POS sites across eastern, western and southern part of Nigeria
- Configuring/ deployment of Ubiquity Unifi wifi cloud solution across Multichoice sites
- Deployed a Vlan on a cisco switch and distributed to other locations via fiber optics
- I single handedly deployed and managed a centralized CCTV and Access control solution for Multichoice
- Deployment of Sophos firewall solution across Multichoice branches
- Installation/deployment of cloud blink XT cameras and wireless solution at MCN POS sites
- MCN mobile POS sites and supervision for installation of Vsat internet link
- I deploy/ manage softpbx for contact center solutions of Multichoice Nigeria
- I managed deployment/ migration of E1 lines to Sip trunk for inbound/ outbound contact center services
- Planned/ supervised BCP solution that enabled staffs work from home during lock down
- I design and manage MCN networks, which included MPLS, Lease lines, WAN, LAN, wireless
Network/ Infrastructure Administrator
ZETA-WEB Nigeria Limited, DSTV Sub
Lagos
08.2013 - 01.2019
- Providing technical and desktop support for DSTV staff/branches
- Managing customer accounts via active directory on the windows 2008/2012 server platform
- Perform system backups and restoration of systems as required in accordance with company policies and procedures
- Ensuring proper escalation and follow up to 3rd Line Support for timely resolution of Incidents
- Managing all power backups related equipment which includes (UPS, inverter)
- Managing company's technical infrastructure such as (CCTV, Access Control, queue management device, Network/local printers, switches and routers)
- A technical administrator to MSSL(Supersport) networks and support other
- DSTV branches remotely
- I support some of the company's cloud hosted application
- I deploy and supports proxy server for users internet access control
- I do housekeeping every morning to confirm all the services are up and running
- I planned, designed and deployed network for them and resolves all their IT related issues at MSSL(Supersport)
- Technical support for user/ customers and responds promptly to the customer's need
- I assist my team in any way my technical skill is required
- I develop effective relationships with users and other IT team members to enhance the timeliness and effectiveness of technical solutions
- I contribute to analysis and recommendations relating to performance and capacity of platform to ensure reliability for current and/or future use
- Develops a broad knowledge of the full range of customer's infrastructure
- I analyze business requirements, writes technical specifications and implementations
- I manage company's third-party vendors and ensures they render services in respect to SLA
- I manage call/contact center (soft pbx) solution hosted on Linux
- I always improve my skills consistently with overall IT direction, focuses and mentoring the team success and promotes collaborative efforts with others
- I provide diagnostic skills and expertise to coordinate problem determination and solution, including vendor's management across the full range of customer's environment
- I manage Vendors and support top management staffs
- Establishes networking environment by designing system configuration, directing system installation(s); defining, documenting, and enforcing system standards
- Maximizes network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, collaborating with network architects on network optimization
- Secures network system(s) by establishing and enforcing policies, defining and monitoring access
- Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
- Accomplishes information systems and organization mission by completing related results as needed
- Reporting network operational status by gathering, prioritizing information; managing projects
- I designed, implemented and managed a centralized CCTV and Access control solution for Multichoice
- I deployed/managed server, storage and other IT related infrastructures for Multichoice and other clients
- I managed Multichoice branches including Victoria Island, Ilupeju, Surlere, Ikeja, Ibadan
- Managed and maintained applications, network, server and storage
- Infrastructure of DSTV and GOTV
- Managed the organisation's vendors and service providers while ensuring compliance to the Service Level Agreement (SLA)
- Provided proper documentation of IT processes and procedures based on ITIL
Desktop Administrator
IWAYAFRICA Nigeria Ltd, DSTV
Lagos
01.2012 - 01.2013
- Providing technical and desktop support for Multichoice staff/branches in
- Nigeria which includes (Top Managers and all the departments)
- Managing and Supporting customer accounts via active directory on the windows 2008/2012 server platform
- Perform system backups and restoration of systems as required in accordance with company policies and Procedures
- Ensuring proper escalation and follow up to 3rd Line Support for timely resolution of Incidents
- Desktop software/ hardware supports
- Network Support, both for internal and external customers.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Installed and maintained Windows and desktop software, service packs, patches and anti-virus updates for clients.
- Supported and maintained user account on Active directory
- Trained and supported end-users with software, hardware and network standards and use processes.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
Machine Operator at AZ Production
CHIKASON GROUP OF COMPANY NIG LTD
Nnewi
01.2008 - 01.2010
- Created plans and communicated deadlines to complete projects on time.
- Participated in team-building activities to enhance working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
COMPUTER OPERATOR
GOD EBENEZER'S COMPUTER CENTER
Nnewi
01.2008 - 12.2008
- I managed the business center where I do typing, printing, photocopy and rent home movies
Education
Higher National Diploma (HND) - Electrical Engineering
Yaba College of Technology
01.2014 - 01.2016
Ordinary National Diploma (OND) - Electrical/Electronic Engineering
Federal polytechnic Nekede Owerri
01.2010 - 01.2012
Senior secondary School Certificate - undefined
Community Secondary School Ichi
01.2001 - 01.2007
First School Leaving Certificate - undefined
Unity Primary School Ichi
01.1994 - 01.2000
Skills
IT SKILLS
Good Grasp of TCP/IP, UDP, ICMP, routing protocols (including RIPv2, OSPF And EIGRP), Virtual LANs
Good Grasp of the OSI model, IP addressing and subnettingHardware Systems: Cisco Routers, Switches, Hubs, Bridges, Laptops & Workstations
Software: Microsoft Office Suite, McAfee, Norton, Kaspersky, Acrobat 9, Citrix, Synergy, Mysql
Windows, Servers (Virtualization, DHCP, File and Print Service, backups)Apple Mac Support, Office 365 Support, Internet Proxy Solutions (PfSense)Networks (LAN, WAN, Wireless LAN), Network Security (Firewall), LinuxCall/ contact center solution, Data Center Management, Fire Protection andPrevention Service (FM200), Power Management, Cisco Meraki cameraSolution deployment, Impro Access control solution deployment, Seimon RIInstallation, CCTV and Access Control deployment and Management, Software (Citrix, Synergy)
Excellent communication, presentation, customer service and teamwork skills Gained through work experience
Excellent problem-solving abilitySystem backupsAzure cloud supportCyber securityA good knowledge of network securityPERSONAL SKILLSGood interpersonal skills Excellent Communication skills Ability to work Under pressure
Ability to get results
Ability to work with little or no supervision
Integrity and professionalism
Have developed a very strong technical competence to solve any IT challenges that might occur
Excellent team player and highflier
PROFESSIONAL TRAINING
• VSP-SDS (Software-Defined Storage) certification (2016)
• Seimon RI certification (2016)
• IT Service Management ITIL Version 3 Foundation training (2014)
• Hyper-Converged Infrastructure and VMware Software-defined storage Essentials Certification (2017)
• Cisco Meraki Network Operator (CMNO) Training (2019)
• Cisco Certified Network Associate (2016)
• MikroTik Certified Network Associate (2019)
• MikroTik Certified User Management Engineer (2020)
• MikrTik Certified Wireless Engineering (2020)
• Impro Tech Surveillance Solution (2019)
• Customer Service training (2018)
• Certified Ethical Hacker (CEH v10) (2021)
• Certified training on Practical Leadership skill (2021)
• Microsoft Azure Fundamentals- AZ-900 (2021)
• Microsoft Azure AI Fundamentals- AI-900 (2021)
• Microsoft Azure Architect Technologies AZ-303
Certification
VSP-SDS (Software-Defined Storage) certification (2016)
Additional Information
- HOBBIES Music Basketball table tennis Meeting people Learning new things
Software
REFEREES
DR.UMENWARIRI ISAAC, CEO of God Ebenezer Hospital Nnokwa, Anambra state PHONE: 07034614707
MR.JUDE ARINZE, Executive Secretary to Nigeria- Israel Chamber of Commerce
PHONE: 08033899177
HON. MR RAYMOND ARINZE, Local Government Chairman Nnewi North LGA
PHONE: 07032357600
Timeline
IT Specialist/ Team Lead
Zeta Web Nigeria Limited, Outsourced to DSTV Nigeria
01.2019 - Current
Higher National Diploma (HND) - Electrical Engineering
Yaba College of Technology
01.2014 - 01.2016
Network/ Infrastructure Administrator
ZETA-WEB Nigeria Limited, DSTV Sub
08.2013 - 01.2019
Desktop Administrator
IWAYAFRICA Nigeria Ltd, DSTV
01.2012 - 01.2013
Ordinary National Diploma (OND) - Electrical/Electronic Engineering
Federal polytechnic Nekede Owerri
01.2010 - 01.2012
Machine Operator at AZ Production
CHIKASON GROUP OF COMPANY NIG LTD
01.2008 - 01.2010
COMPUTER OPERATOR
GOD EBENEZER'S COMPUTER CENTER
01.2008 - 12.2008
Senior secondary School Certificate - undefined
Community Secondary School Ichi
01.2001 - 01.2007
First School Leaving Certificate - undefined
Unity Primary School Ichi
01.1994 - 01.2000