Onyekachi Oparah
Lekki, Lagos.,Nigeria
Summary
Technology Leader experienced in enterprise solution selling and strategic alliances across West Africa. Achieved significant partner-led growth through effective customer requirement shaping, technical discoveries, and insights-driven pipeline development. Fostered strong relationships with IT, security, and executive stakeholders while supporting a large-scale smart-card access program.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Lead Solutions Consultant & Strategic Alliance Manager, West Africa.
Zoho Corporation
Lagos, Nigeria
01.2024 - Current
- Drive strategic alliances and partner relationships to grow Zoho’s business across West Africa, creating new routes to market and qualified pipeline.
- Lead technology discussions with large enterprise clients: assess current infrastructure, advise on product purchase decisions, and map requirements to each client’s digital transformation strategy.
- Influence solution architecture early in the buying cycle, positioning integrated solutions against client business and operational outcomes.
- Lead a team of Business Solutions Consultants in analyzing client requirements and business processes, then designing tailored solutions for complex enterprise needs.
- Research global IT trends across industries and sectors, and convert findings into whitespace opportunities and new vertical plays for Zoho’s solutions.
Business Solutions Consultant
Zoho Corporation
Lagos, Nigeria
01.2022 - 01.2024
- Help prospects to fully understand the product capabilities by providing technical discovery calls, demos, POCs, value-based proposals, and executive presentations.
- Crafted compelling narratives around products to educate potential users on benefits, enhancing engagement and interest.
- Facilitated technical discovery calls, demos, POCs, value-based proposals, and executive presentations to deepen prospects' understanding of product capabilities.
- Managed responses to RFPs, RFIs, and BRDs by coordinating with relevant teams.
- Develop methods for potential customers to understand our products better.
- Maintained CRM hygiene and gathered Voice of Customer feedback for Product and cross-functional teams to refine existing features and inform new developments.
- Handle client implementations to specification, protecting delivery quality.
Quality Assurance Analyst
Interswitch Group
Lagos
08.2020 - 12.2021
- Defined process standards for effective issue resolution.
- Conduct quality assurance evaluation for agents/staff based on the tickets monitored from Freshdesk, JIRA and CRM.
- Provide daily monitoring feedback to agents/staff.
- Provided actionable feedback from daily monitoring to improve agent performance.
- Prepare KPI using standard quality metrics.
- Prepared KPIs based on standard quality metrics to track team performance.
- Define process standards for issue resolution.
- Report my daily tasks on JIRA.
Access Control Data Analyst
Dangote Refinery
Lagos, Nigeria
01.2021 - 07.2021
- Supported a smart-card access programme covering 30000+ employees, from data capture to card issuance, including large-scale data entry, analysis and processing.
- Reviewed and maintained security access requests for various applications and systems to ensure compliance and data integrity.
- Review, provide, and maintain various applications and systems security access request.
- Collaborate with cross-functional teams to ensure card users access reviews are validated.
- Delivered system access troubleshooting support to users.
- Identified and implemented improvements in access control processes to enhance overall efficiency and effectiveness.
- Conducted cybersecurity awareness training for employees to promote security best practices and mitigate risk.
Business Development Executive
Xgo Technologies
Lagos
06.2018 - 12.2019
- Acquired new customers and facilitated sales of products and services.
- Generated business leads and pursued sales opportunities.
- Collaborated with teams to develop and implement new business strategies.
- Researching the market and identifying potential target customers.
- Trained team members on core software usage.
Education
Bachelor of Engineering - Petroleum Engineering
Federal University of Technology Owerri
Owerri, NigeriaSkills
- Technology Solutions Design
- Strategic design
- Data analysis
- Development strategies
- Market research
- Analytical and problem solving
- Stakeholder management
- Partner management
- Cross Cross-functional collaboration
- Leadership
- Relationship building
- Excellent communication
Personal Information
- Date of Birth: 1993-09-17
- Nationality: Nigerian
- Marital Status: Single
Courses
- Project Management in Practice by Alison
- Product Management by Harde Business School
- Program Management by Alison
- Business Analysis by Alison
Languages
English
Proficient
C2
French
Elementary
A2
Timeline
Lead Solutions Consultant & Strategic Alliance Manager, West Africa.
Zoho Corporation
01.2024 - Current
Business Solutions Consultant
Zoho Corporation
01.2022 - 01.2024
Access Control Data Analyst
Dangote Refinery
01.2021 - 07.2021
Quality Assurance Analyst
Interswitch Group
08.2020 - 12.2021
Business Development Executive
Xgo Technologies
06.2018 - 12.2019
Bachelor of Engineering - Petroleum Engineering
Federal University of Technology Owerri