Onyedika Benedict Okanndu
Manager
Awka,Anambra
Summary
Dedicated Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in working and correspondence management. Reliable Assistant Manager serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Assistant Manager
Annabelle Hotel And Suites
Awka, AN
11.2019 - 11.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security to protect employees, customers and property.
- Compiled financial data to comply with budget.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Reviewed sales and gross profit report to assess company efficiency.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
Manager
Beavered Hotel And Suites
Awka, AN
02.2018 - 08.2019
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Prepared annual budgets with controls to prevent overages.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated suppliers to maintain cost controls and improve operations.
- Recruited and hired top performers to add talent and value to department.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized and safe environment for employees and patrons.
- Monitored expenditures to mitigate risk of overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees with training and new hire documentation.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Personal Assistant
Ministry Of Health
Awka, AN
- Arranged domestic and international travel plans and itineraries
- Served as point of contact between clients and managerial staff
- Documented and distributed meeting notes to identify, analyze and improve workflows
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services
- Organized and attended meetings and compiled related documents and reports
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks
- Maintained appropriate filing of personal and professional documentation
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Collaborated in cloud environments such as Trello and Google Workspace
- Attended meetings, took notes and tracked action items
- Sourced and ordered office equipment and supplies
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace
- Utilized personal and professional networks to identify, acquire and manage new clients
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana
- Used discretion when handling confidential information
- Oversaw personal and professional calendars and coordinated appointments for future events
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
Education
Bachelor of Science - Cooperative Economic And Management
Nnamdi Azikiwe University
Awka, Anambra 09.2014 - 10.2017
Skills
Meeting planning
Interior decorating
Filing and data archiving
Chauffeuring
Travel administration
Executive presentations
Childcare experience
Errands
Employee hiring and retention
Relationship/team building
Multi-line phone proficiency
Time management
Developing menus
Advanced MS Office Suite
Extensive vocabulary
Advanced interpersonal skills
Human resource laws
Human Resources Management (HRM)
Meticulous attention to detail
Strong problem solver
Operations support
Staff motivator
Housekeeping
Personal training and coaching
Social media savvy
Staff collaboration
Project planning
Schedule Management
Line sanitation
Accomplishments
- Supplier Relationship Management - Built and maintained long-term, positive relationships with various restaurant food suppliers to ensure smooth business transactions.
- Client Service - Developed long-term relationships with customers which increased repeat business.Maintained a positive dining experience for all restaurant patrons.
- Restricted Diet Compliance - Developed innovative recipes to suit complicated dietary requirements for customers.
Reading, Traveling and Meeting New People
I'm here to tell you about my reading aspect I love reading business motivational books the ethics the line of business so it will help me in developing my skills and ability of my work
I love traveling on a business trip to meet business associates and
also to go for vacation
Meeting new people is what I love so much because it enables me to acquire more knowledge from different set of people to develop my understanding towards my ability of work and the social life
Timeline
Assistant Manager
Annabelle Hotel And Suites
11.2019 - 11.2021
Manager
Beavered Hotel And Suites
02.2018 - 08.2019
Bachelor of Science - Cooperative Economic And Management
Nnamdi Azikiwe University
09.2014 - 10.2017
Personal Assistant
Ministry Of Health