Onwanyi Justina Echukwu
Manager
Lagos ,Lagos
Summary
Am a lady able to work with little or no supervision,A great organizer of human and material resources with excellent communication skills , resourceful and results oriented .
As a disciplined young lady with the disposition to be loyal to constituted authorities, known to be of good behavior and on moral impeccability,fast in learning, hard working and reliable.
EN T N S.N Sacy.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work History
Team Leader, Sales Operations
Dato Sri
Uyo, Akwa Ibom
08.2021 - Current
- Created policies and procedures for all sales staff to follow to keep departmental operations running successfully.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Gathered and assessed data to promote insight into customer buying habits.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Enabled sales operations to run smoothly through effective management of department's workflows and processes.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Manager
Lois Onyenwe
Lagos , Lagos
03.2019 - 07.2021
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Store Keeper
Ben Ayade
Obudu, Cross River
12.2017 - 12.2018
- Received, merchandised and arranged all shop items for visual display.
- Trained and supervised new associates in grocery, produce and administrative departments.
- Operated forklifts and hand trucks to restock department supply locations.
- Assisted customers by answering questions and suggesting merchandise.
- Sorted and placed Type materials on racks and shelves according to predetermined sequences such as product code and size.
- Arranged products on shelves and in cabinets to maximize space utilization by Number%.
- Recommended Type practical solutions and monitored results to analyze problem areas.
- Kept sales receipts and maintained accounting records.
- Documented shipping and receiving records to confirm receipt of orders.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Received product shipments and organized in stockroom storage area.
Education
First School Leaving Certificate -
Benlad Academy Nursery And Primary School
Makurdi,Benua State 09.2002 - 07.2008
Diploma - Microbiology
Maurid Institute of Management And Technology
Mbiaso,Nsit Ibiom. L.G.A.,Akwa Ibiom State 09.2014 - 11.2017
SSCE - Neco
Veden Secondary School.
Okuku,Yala L.G.A, Cross River State 09.2009 - 06.2014
Skills
Staff education and training
Verbal and written communication
Technical Support
Complaint resolution
Workflow oversight
Records retention
Sales expertise
Account management
Daily workflow improvement
Client Service
Key performance indicators
Relationship building
Performance improvement
Safety processes and procedures
Timeline
Team Leader, Sales Operations
Dato Sri
08.2021 - Current
Manager
Lois Onyenwe
03.2019 - 07.2021
Store Keeper
Ben Ayade
12.2017 - 12.2018
Diploma - Microbiology
Maurid Institute of Management And Technology
09.2014 - 11.2017
SSCE - Neco
Veden Secondary School.
09.2009 - 06.2014
First School Leaving Certificate -
Benlad Academy Nursery And Primary School
09.2002 - 07.2008