Onwanyi Justina Echukwu
Manager
Lagos ,Lagos
Summary
Am a lady able to work with little or no supervision,A great organizer of human and material resources with excellent communication skills , resourceful and results oriented .
As a disciplined young lady with the disposition to be loyal to constituted authorities, known to be of good behavior and on moral impeccability,fast in learning, hard working and reliable.
EN T N S.N Sacy.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work History
Team Leader, Sales Operations
Dato Sri
Uyo, Akwa Ibom
08.2021 - Current
- Created policies and procedures for all sales staff to follow to keep departmental operations running successfully.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Gathered and assessed data to promote insight into customer buying habits.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Enabled sales operations to run smoothly through effective management of department's workflows and processes.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Manager
Lois Onyenwe
Lagos , Lagos
03.2019 - 07.2021
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Store Keeper
Ben Ayade
Obudu, Cross River
12.2017 - 12.2018
- Received, merchandised and arranged all shop items for visual display.
- Trained and supervised new associates in grocery, produce and administrative departments.
- Operated forklifts and hand trucks to restock department supply locations.
- Assisted customers by answering questions and suggesting merchandise.
- Sorted and placed Type materials on racks and shelves according to predetermined sequences such as product code and size.
- Arranged products on shelves and in cabinets to maximize space utilization by Number%.
- Recommended Type practical solutions and monitored results to analyze problem areas.
- Kept sales receipts and maintained accounting records.
- Documented shipping and receiving records to confirm receipt of orders.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Received product shipments and organized in stockroom storage area.
Education
First School Leaving Certificate -
Benlad Academy Nursery And Primary School
Makurdi,Benua State 09.2002 - 07.2008
Diploma - Microbiology
Maurid Institute of Management And Technology
Mbiaso,Nsit Ibiom. L.G.A.,Akwa Ibiom State 09.2014 - 11.2017
SSCE - Neco
Veden Secondary School.
Okuku,Yala L.G.A, Cross River State 09.2009 - 06.2014
Skills
Staff education and training
undefinedTimeline
Team Leader, Sales Operations
Dato Sri
08.2021 - Current
Manager
Lois Onyenwe
03.2019 - 07.2021
Store Keeper
Ben Ayade
12.2017 - 12.2018
Diploma - Microbiology
Maurid Institute of Management And Technology
09.2014 - 11.2017
SSCE - Neco
Veden Secondary School.
09.2009 - 06.2014
First School Leaving Certificate -
Benlad Academy Nursery And Primary School
09.2002 - 07.2008
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