ONOME SYLVIA AKATUNU
CUSTOMER SERVICE REPRESENTATIVE
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Senior Customer Service Representative/Warehouse Inventory Specialist
Konga.com
08.2021 - Current
- Adhered to company audit rules during inventory counts with 99% accuracy
- Maintained established levels of goods based on sales forecasts and demand to fulfil orders on time
- Find an effective way to sell out products in my inventory by approaching sellers and marketing the products to them
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Engaged clients in person and over phone to answer questions and address complaints.
Customer Care Representative
Konga.com
01.2020 - 07.2021
- Performed in-depth product research to answer and resolve complex customer questions
- Improved customer retention by 100%, through faultless service and account management
- Delivered quality information and service during sales call handling, resulting in continued sales growth
- Offered detailed advice on product and service benefits, maintaining customer satisfaction and generating repeat business
Cashier
Konga.com
10.2018 - 01.2020
- Recorded daily transaction information using POS systems, enabling stock success monitoring
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times
- Minimized long register queues by completing sales transactions quickly and accurately
- Collaborated effectively with customer service teams to professionally address and resolve issues
- Handled cash and card payments with over 10 customers per day, maintaining customer confidentiality and discretion throughout
Sales Representative
Macadams Publishers
04.2015 - 12.2017
- Consistently achieved overall company sales performance by 100%
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes
- Resolved customer concerns promptly to maintain satisfaction
Education
B-Tech - Petrochemical Technology
University of Portharcourt
Port Harcourt, RiversA-Levels - undefined
Federal Govt College, Warri
Warri, DeltaSkills
- Customer Support Proficiency
- Inventory management
- Issue resolution
- Data analysis
- Skilled in Microsoft Excel
- Decision-making
- Process improvement
- Conflict management
Timeline
Senior Customer Service Representative/Warehouse Inventory Specialist
Konga.com
08.2021 - Current
Customer Care Representative
Konga.com
01.2020 - 07.2021
Cashier
Konga.com
10.2018 - 01.2020
Sales Representative
Macadams Publishers
04.2015 - 12.2017
A-Levels - undefined
Federal Govt College, Warri
B-Tech - Petrochemical Technology
University of Portharcourt
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