Onokpogho Rukevwe
Oghara
Summary
Results-driven Service Desk Manager with expertise in customer service operations. Led service desk operations, resolving complaints and account issues while enforcing service standards. Trained support staff on policies and collaborated with cashiers to enhance service delivery. Provided product guidance and accurately processed orders for global customers, ensuring effective complaint resolution.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Supervisor
Betking agency
Oghara
08.2022 - Current
- Supervised Betking agency customer service desk operations
- Resolved customer complaints and account issues
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Trained support staff on Betking service standards
- Enforced Betking agency policies across front-line service
- Coordinated with cashiers on bet slip concerns
Salesperson
Alamanjo global service
Oghara
01.2020 - 03.2022
- Presented offerings and explained pricing to prospective clients.
- Assisted Alamanjo global service customers with product and service guidance.
- Processed orders, payments, and customer records accurately.
Education
Proficiency Certificate In Management - Project Management
Nigeria Institute of Management Chartered
01.2019 - 07.2019
HND BANKING AND FINANCE - Banking And Finance
Delta State Polytechnic Otefe Oghara
Oghara, Nigeria 11.2013 - 11.2018
Skills
- Service desk operations
- Complaint resolution
- Policy enforcement
- Staff training
Timeline
Customer Service Supervisor
Betking agency
08.2022 - Current
Salesperson
Alamanjo global service
01.2020 - 03.2022
Proficiency Certificate In Management - Project Management
Nigeria Institute of Management Chartered
01.2019 - 07.2019
HND BANKING AND FINANCE - Banking And Finance
Delta State Polytechnic Otefe Oghara
11.2013 - 11.2018