ONOFEGHARE ALEX EZEWU
Ikorodu,Lagos
Summary
Dynamic professional with expertise in order processing, time management, and target achievement. Proficient in Microsoft Office Suite and ecommerce platforms, with a solid foundation in digital marketing basics. Demonstrates a customer-centric mindset through effective use of customer service software and CRM systems. Skilled in persuasive speaking and query resolution, adept at managing billing inquiries. Committed to leveraging skills for enhanced customer satisfaction and business growth.
Experienced professional focused on delivering exceptional customer service and resolving client issues promptly. Skilled in communicating effectively and building strong relationships to enhance customer satisfaction. Committed to improving processes and contributing to team success through customer-centric approach.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Customer representative
BABOS COMPANY
Ikorodu, LAGOS
2024.12 - Current
- Provided technical support to customers, facilitating user-friendly experiences.
- Assisted customers with product information for informed purchasing decisions.
- Adapted quickly to new software tools for improved productivity and efficiency on the job.
- Improved customer satisfaction by addressing and resolving complaints rapidly.
- Built strong relationships with clients, fostering trust and repeat business.
- Conducted outbound calls to potential clients in order to boost sales revenue.
- Facilitated frequent communication between management and clients; ensured both parties were satisfied.
- Enhanced customer experience with thorough product knowledge and efficient problem-solving abilities.
- Assisted customers with varying questions using product knowledge and service expertise.
- Processed inbound customer calls, providing information on service or product upgrades
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed [Number]+ daily calls, taking orders and escalated cancellations.
Sales assistant
MTN NIGERIA
Lagos, NIGERIA
2019.04 - 2022.07
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Assisted customers with product selection for optimal satisfaction.
- Improved customer service by efficiently handling queries and complaints.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Conducted daily inventory checks to manage stock levels accurately.
- Offered personalised shopping advice to enhance customer experiences.
- Utilised excellent communication skills to provide detailed product information.
- Managed till operations smoothly, reducing waiting time for customers.
- Delivered exceptional after-sales service, encouraging repeat business.
- Collaborated effectively with team members to meet sales targets.
- Ensured stock replenishment in a timely manner to maintain product availability.
Education
Higher National Diploma - MASS COMMUNICATION
LAGOS STATE UNIVERSITY
LAGOS STATE 2022.05 - 2023.08
Skills
- Order processing capabilities
- Time management tools
- Target achievement
- Microsoft office suite efficiency
- Ecommerce platforms
- Digital marketing basics
- Customer-Centric mindset
- Customer service software use
- Billing inquiry management
- Persuasive speaking
- Query resolution
- CRM Software proficiency
Languages
English
Proficient (C2)
Affiliations
- LEARNING NEW THINGS
References
References available upon request.
Timeline
Customer representative
BABOS COMPANY
2024.12 - Current
Higher National Diploma - MASS COMMUNICATION
LAGOS STATE UNIVERSITY
2022.05 - 2023.08
Sales assistant
MTN NIGERIA
2019.04 - 2022.07