ONIMISI JOAN
Customer Service Executive
Jabi,Abuja
Summary
Dynamic Mass Communication graduate with practical experience in customer service, care, and management. Committed to delivering exceptional service and ensuring customer satisfaction through a proactive approach to diverse client needs. Proficient in implementing best practices in customer service, with a proven ability to explore innovative solutions that enhance the overall customer experience. Eager to leverage skills and knowledge to contribute effectively in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Intern
Voice of Nigeria
09.2024 - 12.2024
- Generated innovative content for VON's social media through teamwork with interns.
- Captured valuable event footage for extensive sharing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Customer Service Cashier
Iya Ibadan Restaurant
01.2021 - 01.2022
- Coordinated staff efforts to optimize restaurant performance.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Expressions Int’l
01.2018 - 01.2021
- Managed customer grievances with empathy, fostering loyalty and driving repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Volunteer
Know Your History Initiative
08.2025 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Bachelor of Science - Mass Communications
Prince Abubakar Audu University
Kogi08.2025
High School Diploma - Social Sciences
Dansol High School
Lagos07.2017
Skills
Computer skills
Timeline
Volunteer
Know Your History Initiative
08.2025 - Current
Intern
Voice of Nigeria
09.2024 - 12.2024
Customer Service Cashier
Iya Ibadan Restaurant
01.2021 - 01.2022
Customer Service Representative
Expressions Int’l
01.2018 - 01.2021
Bachelor of Science - Mass Communications
Prince Abubakar Audu University
High School Diploma - Social Sciences
Dansol High School
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