ONAH VALENTINE CHUKWUDI

Digital Witch

01.2024 - Current

Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Set up virtual Zoom meetings, invited guests and disseminated agendas.
Monitored emails, organized inbox, and prioritized messages for supervisor.
Conferred with customers by telephone, chat or email to provide information.
Answered and screened calls to provide information, schedule appointments and take detailed messages.
Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
Leads generation
Established administrative work procedures to track staff's daily tasks.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.