Omueti Juliet
Sales Representative
Benin City,Edo
Summary
Supervisor with retail operations experience leading sales floors, inventory control, and frontline service teams. Drives team supervision, employee onboarding, and quality control standards that support cleaner fulfillment, faster ramp-up, and stronger store performance. Supports sales growth through coaching, stock management, and calm problem-solving in busy service environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Supervisor
Derek Wine
06.2022 - 01.2023
- Supervised daily operations, leading a team of 5 to achieve a 10% increase in sales through effective inventory management.
- Trained new employees on safety and operational procedures, reducing onboarding time by 15%.
- Managed shipping and receiving processes, ensuring 100% accuracy in order fulfillment.
- Developed and implemented quality control standards that decreased product returns by 20%.
- Enhanced team collaboration through regular meetings, resulting in improved communication and task completion rates.
Sales Associate
Luxury Beauty Store
Edo State
03.2023 - Current
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Executed product presentations and demonstrations, increasing customer engagement with luxury beauty products.
- Managed inventory levels, ensuring product availability while minimizing stock discrepancies.
- Assisted in visual merchandising, maintaining an appealing store environment that aligned with brand standards.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Trained new associates on product knowledge and sales techniques to improve overall team performance.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Analyzed sales trends to identify opportunities for upselling and cross-selling luxury beauty items.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Education
High School Diploma - undefined
08.2018
Skills
Inventory management systems
Logistics coordination
Quality control standards
Safety compliance regulations
Process improvement
Revenue management
Microsoft Excel
Staff training
Team supervision
Scheduling
Employee onboarding
Certification
West African Examination Council
Skills
Administrative Leadership,Administrative Leadership,Administrative Leadership,Administrative Leadership,Administrative Leadership,Hotel Operations,Hotel Operations,Hotel Operations,Hotel Operations,Hotel Operations,Hotel Operations
Timeline
Sales Associate - Luxury Beauty Store
03.2023 - Current
Supervisor - Derek Wine
06.2022 - 01.2023
West African Examination Council - High School Diploma,