Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
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Omoyemi Oguneko

Omoyemi Oguneko

Client Service-Manager
Ibadan,Oyo

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Clerical Officer position. Ready to help team achieve Organizational goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable Clerical Officer with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Client Service Manager

DE-RIGHTWAY INTGRATED NETWORK SYSTEMS LTD
IBADAN
09.2012 - 11.2016
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Created customer support strategies to increase customer retention.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Took ownership of customer issues and followed problems through to resolution.
  • Researched and corrected customer concerns to promote company loyalty.
  • Kept accurate records to document customer service actions and discussions.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.

Education

Bachelor of Arts - Economics And Political Science

University of Nigeria,
Nsukka, Nigeria
07.2000 - 08.2006

Skills

Garment construction

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Software

Microsoft Word

Microsoft Excel

Microsoft Dbase / Axxess

Adobe Photoshop

Interests

Book Reading

Seminar

Timeline

Client Service Manager

DE-RIGHTWAY INTGRATED NETWORK SYSTEMS LTD
09.2012 - 11.2016

Bachelor of Arts - Economics And Political Science

University of Nigeria,
07.2000 - 08.2006
Omoyemi OgunekoClient Service-Manager