OMOWUNMI LAWRENCE

• Managed over 100 staff calls per day.
• Conducted regular market research to stay informed on industry trends and identify potential areas of growth.
• Led training seminars for staff on best practices in customer service, sales tactics, and destination knowledge.
• Provided exceptional customer service throughout entire booking process from initial consultation through post-trip follow-up.
• Streamlined booking processes for more efficient service and reduced wait times for clients.
• Assisted clients with travel emergencies or last-minute changes by efficiently coordinating alternative arrangements with minimal disruption.
• Worked closely with accounting teams to ensure timely invoicing and accurate financial records, allowing for streamlined internal processes.
• Collaborated with marketing teams to promote special offers and packages, driving increased bookings and revenue growth.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained extensive network of contacts within travel industry, allowing for better access to exclusive deals and packages for our clients.
• Organized successful corporate events by collaborating closely with event planners, venues, transportation providers, and other stakeholders.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Developed strong relationships with key industry partners, enhancing company's reputation within travel sector.
• Negotiated favorable contracts with vendors, resulting in cost savings and improved services for clients.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Self-motivated, with strong sense of personal responsibility.
• Gained extensive knowledge in data entry, analysis and reporting.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed strong communication and organizational skills through working on group projects.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Paid attention to detail while completing assignments.
• Passionate about learning and committed to continual improvement.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Provided professional services and support in dynamic work environment.

Maintained compliance with industry regulations by conducting regular audits of policies, procedures, and employee practices.

• Streamlined internal processes to improve overall efficiency and reduce operating costs for agency.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Built culture of accountability within organization by establishing clear expectations for individual performance.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Approved staff hiring, termination, promotions and department transfers.
• Achieved consistent year-over-year growth in both revenue generation and client acquisition through strategic planning and execution.
• Reported issues to higher management with great detail.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Fostered strong relationships with community partners, participating in local events to increase brand awareness and promote agency's commitment to customer satisfaction.
• Increased sales by 10%

• Target allotted were met adequately
• Successful packaging of clients’ tours: - Arrangements of hotel accommodation - Incentive travel packages and Conference facilitation - Flight reservations - Airport transfers
• Event Management
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Aided recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Organized and coordinated conferences and monthly meetings.
• Created and managed office systems to efficiently deal with documentation.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Assisted in development of company policies and procedures, contributing to more organized work environment.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Volunteered to help with special projects of varying degrees of complexity.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Answered high volume of phone calls and email inquiries.
• Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.

• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
• Coordinated group bookings to ensure seamless logistics for large-scale events such as weddings or corporate retreats.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Used MS-Products to create and update client electronic records.
• Used company and vendor marketing resources to educate customers and close sales.
• Followed up with customers to increase customer service with travel plans.
• Assisted in the development of new product offerings based on emerging trends in luxury travel experiences.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
• Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
• Helped customers with passport and visa applications.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
• Promoted company''s brand through participation in networking events and online presence, attracting new clients and fostering loyalty among existing customers.
• Expanded agency''s network of suppliers by attending industry conferences and cultivating strategic partnerships with key vendors.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

• Consistently met performance targets in both call handling time and customer service ratings, contributing to overall success of reservations department.
• Checked in average of 300 passengers per flight.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of airline, resort products, services, and facilities.
• Provided customers with information about availability and pricing.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
• Enhanced communication between departments by sharing guest preferences, requirements, and special requests with relevant hotel staff.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Contributed to sales efforts by participating in local travel trade shows and industry events on behalf of Travel company.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Handled billing information over phone.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Applied effective time management techniques to meet tight deadlines.
• Self-motivated, with strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to develop and implement creative solutions to complex problems.
• Skilled at working independently and collaboratively in team environment.
• Strengthened communication skills through regular interactions with others.
• Excellent communication skills, both verbal and written.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
• Consistently monitored industry trends to stay informed about new developments and opportunities within travel sector.
• Facilitated timely communication between clients and suppliers, fostering trust and preventing potential disputes.
• Followed up with customers to increase customer service with travel plans.
• Participated actively in ongoing professional development opportunities, continually expanding knowledge to better serve clientele.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Delivered services to customer locations within specific timeframes.
• Strengthened communication skills through regular interactions with others.
• Cultivated interpersonal skills by building positive relationships with others.
• Worked well in a team setting, providing support and guidance.
• Developed strong organizational and communication skills through coursework and volunteer activities.