Omotunde Olasumbo Thomas
Lagos
Summary
Experienced sales and management professional with a proven track record of achieving revenue growth and exceeding targets. Emphasizes the significance of team collaboration and adaptability to align seamlessly with evolving business requirements. Demonstrates strong strategic planning skills, expertise in customer relationship management, and proficiency in sales analytics. Recognized for reliability and consistently delivering impactful results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deputy Sales Manager
9 Mobile
11.2024 - Current
- Collaborated with marketing teams to create high-impact promotional campaigns that drove increased sales numbers.
- Boosted overall sales performance by implementing effective sales strategies and training programs for the team.
- Exceeded quarterly revenue targets consistently by developing and executing innovative sales tactics.
- Streamlined sales processes to increase efficiency, resulting in a significant reduction in lead-to-close time.
Key Business Corporate Sales Account Manager
9MOBILE
02.2023 - Current
- Profile customers or prospect to ascertain a likely turnover
- Upsell tailor made offerings to new clients and existing clients
- Maintain business relationships with prospect and existing customer base
- Monitor performance of my sales team and provide quarterly report to the management
- Perform supervisory role within the area of sales and account management
- Grown revenue by over 35 million naira in the last 10 months
Corporate Sales Account Manager
9MOBILE
07.2022 - 01.2023
- Assisted in the achievement of defined enterprise sales target in assigned region/industry/sector and maintain relationships with existing customers
- Manage/maintain assigned corporate accounts while ensuring acquisition of new customers and overall achievement of assigned sales targets
- Maintain accurate and up to date sales records/documentation for assigned sector including prospect sheets, customer database and funnel analysis
- Possess detailed technical knowledge of specifications and usage of EMTS's product spectrum
- Assist in the identification of new sales prospects (in assigned sector), develop periodic prospect list to facilitate customer sourcing and forward to the Manager, Corporate Sales
- Performed any other duties as assigned by the Manager, Corporate Sales
Service Delivery, Enterprise Corporate Sales
9MOBILE
02.2021 - 12.2022
- Providing backend support to 9mobile account sales to drive sales and exceptional customer service
- Promote customer loyalty and retention by giving first class customer service to corporate customers
- NIN verification, whitelist, and registration of corporate customers
- Customer issue resolution/onboarding
- Revenue growth achievement and strategic project delivery
Customer Service Representative
9 PAYMENT SERVICE BANK
01.2021 - 02.2021
- Providing backend support for 9 payment service bank (9PSB) complaints/requests to drive exceptional customer service
Back-Office Operations
9MOBILE
01.2020 - 12.2020
- Providing backend support and audit to external/internal customers to drive exceptional customer service with a focus on customer satisfaction
- Execution of SIM swap requests from all 9mobile channels through appropriate validation of documents including NIN details and approval
Analyst, E-Channels Customer Support
Etisalat Nigeria (now 9mobile)
04.2012 - 11.2020
- Liaised with billing department to investigate issues and resolve queries
- Ensured adherence to Service Level Agreements (SLA) and company's legal obligations
- Resolution of all Value-added services (VAS) which include: GPRS/WAP/MMS provisioning on lines on the network
- Handled daily targets of incoming complaints and resolve customers query at first contact using relevant system application such as TABS, HLR and following procedures with a high level of intelligence within agreed limits
- Captured customer details and track down customer requests
- Ensured that customer's needs are met by achieving customer satisfaction at the end of the day
- Delivered high quality of customer service by responding to and resolving customer complaints over the phone within service level requirements
- Promote customer loyalty and retention by giving first class customer service
Customer Service Support (Email/Corporate Channel)
9MOBILE
10.2020 - 03.2012
- Provided both front and backend support to external/internal customers to drive excellent customer service with a focus on customer satisfaction and brand reputation via the E-channels (Email and Webchat)
- Handled daily several incoming enquiries, requests and complaints; resolves customer query via relevant and applicable tools within service level limits and escalate when required
- Ability to profile and identify customers' needs and proffer solutions through the appropriate product or service
- Generate monthly invoices and accounts reconciliation for several corporate clients
- Support the Corporate Sales team in customers' leads, acquisitions and retention
- Raised refunds and credit notes for overbilling and unsolicited service charges
Education
M.Sc. - Industrial Relations and Personnel Management
University of Lagos
Lagos, Lagos State01.2022
B.Sc. - Microbiology
Babcock University
Ilishan-Remo, Ogun State01.2007
Secondary School Certificate Examination -
Federal Govt. College
Odogbolu, Ogun State01.2001
Skills
- Policy and procedure development
- Personnel file management
- Payroll administration
- Contract Negotiation
- Talent management
- Organizational Development
- Team Building
- Excellent Communication
- Sales Presentation Development
Certification
- Proficiency in System Management, Aptech Computer Professional Institute, 2009
- Career Seminar Programme, Lord's Comfort Consulting, 2008
- Career Training Network, 2007
- Job Creation and Awareness by IEC, 2007
References
Available on request
Timeline
Deputy Sales Manager
9 Mobile
11.2024 - Current
Key Business Corporate Sales Account Manager
9MOBILE
02.2023 - Current
Corporate Sales Account Manager
9MOBILE
07.2022 - 01.2023
Service Delivery, Enterprise Corporate Sales
9MOBILE
02.2021 - 12.2022
Customer Service Representative
9 PAYMENT SERVICE BANK
01.2021 - 02.2021
Customer Service Support (Email/Corporate Channel)
9MOBILE
10.2020 - 03.2012
Back-Office Operations
9MOBILE
01.2020 - 12.2020
Analyst, E-Channels Customer Support
Etisalat Nigeria (now 9mobile)
04.2012 - 11.2020
B.Sc. - Microbiology
Babcock University
Secondary School Certificate Examination -
Federal Govt. College
M.Sc. - Industrial Relations and Personnel Management
University of Lagos
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