OMOTUMININU FATUNDE
Lagos
Summary
Qualified Sociologist with over ten years of experience in Customer Service, Human Resources, and Office Management/Administration.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities, and committed to maintaining professional relationships to increase profitability and drive business results.
Driven and resourceful administrative professional with years of experience assisting with work of high-achieving executives.
Experienced with finding qualified candidates, coordinating interviews and onboarding new hires.
Overview
16
16
years of professional experience
3
3
Certificate
Work History
EXECUTIVE SECRETARY/PERSONAL ASSISTANT
WESTLAND PROPERTIES LIMITED
05.2022 - 01.2024
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened personal and business calls and directed to appropriate party.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Updated and maintained confidential databases and records.
- Implemented time tracking system that reduced administrative payroll errors.
- Assisted in recruitment process by screening resumes, scheduling interviews, and providing candidate feedback to executives.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Boosted morale within teams by fostering positive work environment with open lines of communication.
- Monitored multiple business accounts of N300,000,000.00 to N1,000,000,000.00 for almost 2 years with 100 percent accuracy.
HUMAN RESOURCE STAFFING AGENT (SPECIAL ASSIGNMENT FOR MIKE ADENUGA, FOUNDER GLOBACOM LIMITED)
GLOBACOM LIMITED
01.2020 - 12.2021
- Managed large database of qualified professionals, efficiently matching their skills to suitable job openings in real-time when needed.
- Conducted thorough candidate screening processes to ensure suitability for specific roles and client requirements.
- Assisted with personnel records management to support recordkeeping accuracy.
- Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases.
- Filled over 100 positions in various departments within six months, exceeding company's hiring goals by 25%.
- Established and maintained strong relationships with clients, candidates, and vendors, resulting in high retention and satisfaction rate.
- Conducted market research and analysis to provide competitive salary and benefit packages for candidates, resulting in 20% increase in offer acceptance rate.
- Delivered customized training and orientation programs for new hires.
- Implementation of applicant tracking system that improved efficiency and accuracy of hiring process.
ONLINE CUSTOMER CARE AGENT
GLOBACOM LIMITED
01.2018 - 12.2019
- Managed approximately over 200 incoming calls per day from customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Streamlined internal processes for improved efficiency and productivity within agency.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Maintaining high customer satisfaction rating by resolving inquiries and complaints in timely and efficient manner.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Increasing sales and revenue by upselling and cross-selling approximately 20 - 30 products or services that meet customer needs.
- Receiving positive feedback and recognition from customers, managers, and peers for providing exceptional service and going above and beyond expectations.
- Collaborating with other departments or teams to address common customer issues and provide solutions.
- Meeting or exceeding monthly targets and quotas by actively engaging customers and identifying their needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
OPERATIONS/SALES MANAGER
BOMI STORES
01.2014 - 12.2022
- Evaluated suppliers to maintain cost controls and improve operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins by over 50%.
- Monitored daily cash discrepancies of over N300,000.00, inventory shrinkage and drive-off.
- Promote sales and profitability through marketing and merchandising strategies.
- Provide safe and clean environment for customers and employees.
PART-TIME AGENT
KICK AGAINST INDISCIPLINE (KAI)
01.2012 - 12.2014
- Patrolling assigned areas and arresting offenders.
- Educating public on environmental sanitation and discipline.
- Prosecuting offenders and imposing fines and penalties.
- Collaborating with other agencies and stakeholders like Police, Judiciary, and Local Government to ensure effective and efficient enforcement of environmental sanitation and discipline.
- Consistently met compliance requirements for agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
ONLINE CUSTOMER CARE AGENT
MTN NIGERIA, MOBILE TELECOMMUNICATION NETWORK
01.2008 - 12.2012
- Streamlined internal processes for improved efficiency and productivity within agency.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained 95% customer satisfaction rating by resolving inquiries and complaints in timely and efficient manner.
- Successfully resolved high volume of escalated customer issues.
- Recognized as top-performing customer service representative for three consecutive quarters.
Education
Bachelor of Science - Sociology
Covenant University
Ota, Ogun State07.2007
Skills
- Office Administration/Management, Project Management & Coordination
- Customer Service & Support
- Recruitment & Staffing, Data Analysis
- Microsoft Office & Google Suite
- Problem Resolution & Multitasking Abilities
- Leadership, Organization and Time Management
Certification
Customer Service Representative Training Certificate, Globacom Limited.
Customer Service Representative Training Certificate, MTN Nigeria.
National Youth Service Corps (NYSC) Certificate.
Languages
Yoruba, Pidgin
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
EXECUTIVE SECRETARY/PERSONAL ASSISTANT
WESTLAND PROPERTIES LIMITED
05.2022 - 01.2024
HUMAN RESOURCE STAFFING AGENT (SPECIAL ASSIGNMENT FOR MIKE ADENUGA, FOUNDER GLOBACOM LIMITED)
GLOBACOM LIMITED
01.2020 - 12.2021
ONLINE CUSTOMER CARE AGENT
GLOBACOM LIMITED
01.2018 - 12.2019
OPERATIONS/SALES MANAGER
BOMI STORES
01.2014 - 12.2022
PART-TIME AGENT
KICK AGAINST INDISCIPLINE (KAI)
01.2012 - 12.2014
ONLINE CUSTOMER CARE AGENT
MTN NIGERIA, MOBILE TELECOMMUNICATION NETWORK
01.2008 - 12.2012
Bachelor of Science - Sociology
Covenant University
References
Available on request
Similar Profiles
Julieth Peter NgomuoJulieth Peter Ngomuo
Relationship Manager at Westland Insurance Broker Co limitedRelationship Manager at Westland Insurance Broker Co limited
Sai Gautham VallakatiSai Gautham Vallakati
SUPPLY AND CHAIN MANAGEMENT EXECUTIVE (SCM) at TRICOLOUR PROPERTIES LIMITEDSUPPLY AND CHAIN MANAGEMENT EXECUTIVE (SCM) at TRICOLOUR PROPERTIES LIMITED
KARTHIK NAMAKARTHIK NAMA
Plant In Charge at Alfa Infra Properties Pvt Ltd - Sun Pharma Laboratories Private LimitedPlant In Charge at Alfa Infra Properties Pvt Ltd - Sun Pharma Laboratories Private Limited