OMOTOSOHO MATTHEW ADEBOWALE

Major Roles and Achievements

• As the Business Office Chief Policy Custodian, I am vast and sound in banking operational policies and procedures
• I efficiently supervise all operational activities in the business office as its Chief Operating Officer
• I ensure prompt and accurate consummation of all transactions within the bank’s approved TAT
• I ensure full, effective and effecient functionality of all banking work tools including ATMs and operational units in the business office.
• I ensure serene and topnotch ambience for customer friendly banking service delivery.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• I ensure efficient crowd management in the banking hall.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Became the Relief Officer to the Chief Operation Officer in the cluster overseeing 14 Business officers

Major Roles and Achievements

• Sound knowledge of tellering policies and procedures
• Efficient supervision of all tellering activities
• Ensure prompt and accurate consummation of all transactions within the bank’s approved TAT
• Authorize all cash transactions above tellers’ limits
• Oversaw liquidity and cash management operations.
• Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
• Increased team productivity by training new employees on proper cash handling procedures and best practices.
• Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.

Major Roles and Achievements

• Ensuring the Bank’s financial and non-financial Internal Control Policies are known and adhered to by all staff at branch level, ensuring global best practices.
• These include:
• Represent my bank at the Clearing house.
• Process Inward and Outward cheques.
• Process Return instruments.
• Posts encode instruments.
• Became the Speaker of the Clearing House in Port Harcourt within 2 years of my introduction.
• Became the Head of the Zonal Processing Centre in UBA Port Harcourt