Omotayo Abiodun Adeloye
Headwaiter
2701 Sahara Tower Sheikh Zayed Road
Summary
Highly motivated personnel with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Language
Work History
Senior Waiter
TheArtclub DIFC
11.2021 - 01.2024
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Contributed positively to overall workplace culture through proactive communication, problem-solving, and commitment to continuous improvement.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained clean and organized dining areas for optimal guest experience.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Promoted restaurant specials and menu items, increasing overall sales revenue.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to establishment.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Enhanced customer satisfaction which increased sales by 10% daily by providing attentive service and anticipating guest needs.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Trained new servers on restaurant policies and procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helped customers with dietary restrictions, allergies and intolerance obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Prepared specialty desserts for customers for special occasions
Waiter
Caesars Palace Bluewater
09.2018 - 08.2021
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Contributed to increased sales 10% by promoting daily specials and making personalized menu recommendations.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
Education
Bachelor of Business Management - Business Administration And Management
Success Point College University of Sharjah
Sharjah United Arab Emirate 11.2022 - 11.2023
High School Diploma -
Ijagba/Imoru Community Grammar School
Ondo State, Nigeria 09.2004 - 07.2010
Skills
Food and beverage pairings
Food safety understanding
Exceptional customer service
Time management expertise
Upselling techniques
Regulatory Compliance
Flexible schedule availability
Order Taking
Upselling
Decision-Making
Multitasking Abilities
Reliability
Timeline
Bachelor of Business Management - Business Administration And Management
Success Point College University of Sharjah
11.2022 - 11.2023
Senior Waiter
TheArtclub DIFC
11.2021 - 01.2024
Waiter
Caesars Palace Bluewater
09.2018 - 08.2021
High School Diploma -
Ijagba/Imoru Community Grammar School
09.2004 - 07.2010