Summary
Overview
Work History
Education
Skills
Timeline
Generic
OMOTAYO OLUWAGBEMIRO

OMOTAYO OLUWAGBEMIRO

Customer service/ Real Estate manager
Nigeria

Summary

WWW https://bold.pro/my/omotayo-oluwagbemiro/330

Overview

15
15
years of professional experience

Work History

Real Estate Manager

ORGTIM GLOBAL CONCEPT LTD
OGUN
01.2022 - Current
  • Compiled maintenance and repair requests for submission to DIFFERERNT department and reached out to local contractors for bid proposals
  • Promptly responded to CLIENTS complaints and concerns for over 80 properties
  • Maintained current contract files as prescribed by company contract policies and procedures
  • Assessed property, compiled information and wrote reports regarding findings for submission to director
  • Managed land and house property documents for permanent records and regulatory requirements
  • Carefully screened CLIENTS applicants, pulling background investigations, credit reports and past sales history
  • Promptly responded to clients complaints and concerns for over 80 properties
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
  • Scheduled outside contractors for major maintenance issues
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
  • Generated professional networks by engaging in professional, industry and government organizations
  • Communicated effectively with owners, residents and on-site associates
  • Coordinated appointments to show marketed properties
  • Generated leads for sales and rental properties through cold calls and referrals
  • Collected and maintained careful records of clients payments and payment dates
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records
  • Planned special events such as lotteries, dedications and project tours
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Real Estate Salesperson

RICHLIFE COMMERCIAL AND LOGISTICS LTD
LAGOS
04.2016 - 12.2021
  • Generated leads for sales and rental properties through cold calls and referrals
  • Communicated with clients to understand property needs and preferences
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
  • Liaised between buyers and sellers to provide positive experiences for both parties
  • Compiled lists of properties that met buyers' needs and financial resources
  • Informed home buyer of sales, construction and warranty processes
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue
  • Coordinated appointments to show marketed properties
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
  • Developed and maintained relationships with clients through networking, postcards and cold calling
  • Greeted and registered new clients to engage each in process and cultivate long-lasting relationships
  • Represented buyers and sellers of developed and undeveloped properties
  • Presented purchase offers to sellers for consideration
  • Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results
  • Reviewed market research data and changed sales plans accordingly
  • Assisted clients in financial planning for purchase
  • Advertised client properties through websites, social media and real estate guides
  • Negotiated, facilitated and managed real estate transactions
  • Used NTREIS and other realtor databases to find properties for clients
  • Maintained inventories and records of sales collaterals and closings.

Sales Manager

OVERCOMER VENTURES
Lagos
06.2012 - 02.2016
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness
  • Established and cultivated solid business relationships with new or existing customers
  • Evaluated performance against goals and implemented appropriate development plans
  • Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities
  • Targeted and prospected for new business through telemarketing, individual creativity and innovation
  • Closed lucrative sales deals using strong negotiation and persuasion skills
  • Reviewed customer service agreements for terms and conditions pricing and accuracy
  • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
  • Used vendor expertise to deliver educational content to sales team
  • Maintained marketplace visibility marketplace by participating in industry-related and community activities
  • Resolved customer issues quickly to close deals and boost client satisfaction
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates
  • Met with clients, delivering presentations and educating on product and service features and offerings
  • Researched competitors' activities and products to uncover new trends

Customer Service Representative

ZION TELECOM
LAGOS
03.2009 - 08.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Recorded account information to open new customer accounts
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Collected and analyzed customer information to prepare product or service reports
  • Reached out to customers after completed sales to suggest additional service or product purchases
  • Communicated professionally with colleagues, freelancers and clients
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
  • Delivered prompt service to prioritize customer needs
  • Promptly responded to inquiries and requests from prospective customers
  • Improved overall efficiency 90% by anticipating needs and providing outstanding support
  • Trained new personnel regarding company operations, policies and services
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols
  • Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating
  • Met customer call guidelines for service levels, handle time and productivity.

Teller Officer

UNITED BANK FOR AFRICA
LAGOS
07.2007 - 02.2009
  • Assisted tellers in cashing checks by verifying signatures and amounts
  • Motivated tellers to achieve sales and service goals with continuous coaching
  • Managed inventory by tracking and ordering bank supplies, equipment and documents
  • Trained and coached 20 tellers on banking operations to provide exceptional customer service
  • Executed various customer deposits, withdrawals and money orders
  • Provided clients with general information on account opening
  • Used bank database and MICROSOFT EXCEL to record transactions
  • Managed branch vault by verifying accuracy of cash transactions
  • Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives
  • Complied with internal controls and federal regulations by implementing [BANKING] methods
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit
  • Account balancing
  • Check and Cash Balancing

Education

High School Diploma - COMMERCIAL STUDIES

LERATO COMPREHENSIVE COLLEGE
1999-07

High School Diploma - MICROSOFT WORD

URL COMPUTER CENTER
2000-03

HIGHER NATIONAL DIPLOMA - BANKING AND FINANCE

OSUN STATE POLYTECHNIC IREE
2007-08

High School Diploma - REAL ESTATE

RICHLIFE ACADEMY - LAGOS NIGERIA
2017-08

Skills

  • Affordable housing programs knowledge
  • Maintenance knowledge
  • Marketing and advertising
  • Contract Negotiation
  • Property tours and inspections
  • City and county regulations
  • Budgeting
  • Financial budgeting and reporting
  • Business Development
  • Building operations
  • Leasing and sales
  • Customer service-focused
  • Database Management
  • Staff Management
  • Decision-Making
  • Clossing of Sales
  • Languages
  • English
  • Yoruba
  • Versatile real estate sales professional with extensive experience in land and house property sales Demonstrated history of customer service excellence, business acumen and strategic planning Applies collaborative approach to leadership, fostering team-oriented environment and driving substantial group sales results MLS expert savvy to market conditions and customer preferences Versatile Property Manager and licensed real estate professional offering 6 years of experience in industry Seasoned professional with talents for leveraging knowledge of current real estate trends to maintain properties and retain occupants Expertise in tenant relations, sales, marketing and business transactions Organized Realtor with 6 years of experience in sales and property management and proven history of fast, effective sales Excellent attention to detail and knowledge of marketing use Top-notch negotiation skills to boost profits and maximize number of properties sold Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position Ready to help team achieve company goals To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand Organized and dependable candidate successful at managing multiple priorities with a positive attitude Willingness to take on added responsibilities to meet team goals

Timeline

Real Estate Manager

ORGTIM GLOBAL CONCEPT LTD
01.2022 - Current

Real Estate Salesperson

RICHLIFE COMMERCIAL AND LOGISTICS LTD
04.2016 - 12.2021

Sales Manager

OVERCOMER VENTURES
06.2012 - 02.2016

Customer Service Representative

ZION TELECOM
03.2009 - 08.2012

Teller Officer

UNITED BANK FOR AFRICA
07.2007 - 02.2009

High School Diploma - COMMERCIAL STUDIES

LERATO COMPREHENSIVE COLLEGE

High School Diploma - MICROSOFT WORD

URL COMPUTER CENTER

HIGHER NATIONAL DIPLOMA - BANKING AND FINANCE

OSUN STATE POLYTECHNIC IREE

High School Diploma - REAL ESTATE

RICHLIFE ACADEMY - LAGOS NIGERIA

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OMOTAYO OLUWAGBEMIROCustomer service/ Real Estate manager