Microsoft Office
Omotayo Adeyanju
Banking And Finance
Lagos,LA
Summary
Personable Customer Service Skill offering 12 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Boost customer loyalty by delivering expert support and guidance to resolve any problem. Skillfully multitask and prioritize actions to manage incoming calls, emails and in-person inquiries. Good research, communication and teamwork abilities.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Officer
Access Bank Plc
Lagos , Lagos
2015.08 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Promoted company brand and unique offerings through personalized customer service.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Assisted call-in customers with questions and orders.
- Established and accurately prepared customers accounts to complete new purchases.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered basic technical support for clients on wide range of company products.
- Provided primary customer support to internal and external customers.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
Teller Service Representative
Diamond Bank Plc
Lagos , Lagos
2009.12 - 2015.07
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Stocked supplies for customers and personal teller station.
- Received loan and utility payments, sending funds to correct destinations.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Calculated fees due, interest and change for customer transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Cashier
Guarantee Trust Bank Plc
Surulere , Lagos
2007.08 - 2008.02
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Created price tags and merchandise signs.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Certificate - Effective Customer Service Skill
Alison
United KingdomDiploma - Administrative Support And Procedures in The Office
Alison
United KingdomDiploma - Customer Service
Alison
United Kingdom Diploma - Project Management
Alison
United Kingdom 2001.04 -
Certificate - Strategic Management
National Institute of Strategic Management
Nigeria 2008.05 - 2009.02
National Diploma - Town And Regional Planning
Federal Polytechnic Ilaro
Ogun State, Nigeria 2002.03 - 2004.08
Higher National Diploma - Town And Regional Planning
Federal Polytechnic Ilaro
Ogun State, Nigeria 2005.02 - 2007.07
Skills
Database Management
undefinedSoftware
Microsoft Excel
Customer Relationship Management CRM
Microsoft Word
Microsoft PowerPoint
Outlook
Adobe Acrobat
Dispute Management tools
Flexcube
Process Maker
Interests
Swimming
Tourism
Movies
Attending Functions/events
Timeline
Customer Service Officer
Access Bank Plc
2015.08 - Current
Teller Service Representative
Diamond Bank Plc
2009.12 - 2015.07
Certificate - Strategic Management
National Institute of Strategic Management
2008.05 - 2009.02
Cashier
Guarantee Trust Bank Plc
2007.08 - 2008.02
Higher National Diploma - Town And Regional Planning
Federal Polytechnic Ilaro
2005.02 - 2007.07
National Diploma - Town And Regional Planning
Federal Polytechnic Ilaro
2002.03 - 2004.08
Diploma - Project Management
Alison
2001.04 -
Certificate - Effective Customer Service Skill
Alison
Diploma - Administrative Support And Procedures in The Office
Alison
Diploma - Customer Service
Alison
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