Google workspace
OMORINSOLA ADEBOLA
General Virtual Assistant
Lagos,Lagos
Summary
Proven Clients Relations Manager at CROWN REAL ESTATE COMPANY, adept in enhancing client satisfaction and streamlining project timelines. Achieved a 30% increase in case-relevant information at NIRVANA LEGAL FIRM through meticulous online research and advanced Microsoft Office skills. Excels in communication and time management, ensuring personalized client care and efficient cross-functional collaboration.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Clients Relations Manager
CROWN REAL ESTATE COMPANY
09.2024 - Current
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
- Negotiated contract renewals with existing clients while identifying opportunities for upselling additional services or products.
- Oversaw a diverse portfolio of clients, ensuring that each account received personalized attention and care tailored to their unique needs and expectations.
- Collaborated with cross-functional teams to develop customized solutions for unique client challenges.
- Facilitated open lines of communication between clients and internal departments, effectively addressing any concerns or issues that arose.
- Collected and logged client feedback about service experience to identify areas for improvement.
RESEARCH ASSISTANT
NIRVANA LEGAL FIRM
09.2014 - 11.2020
- Conducted comprehensive literature reviews on legal topics, synthesizing findings into structured knowledge gap analyses, which guided 5 new research initiatives
- Gathered and analysed data from diverse sources using specialized research software, resulting in a 30% increase in relevant information for legal cases
- Streamlined meeting scheduling process, reducing booking conflicts by 90%
- Coordinated project timelines and deliverables for 3 concurrent legal research projects, improving team efficiency by 25% through implementation of collaborative tools
- Used Microsoft Excel for complex data analysis
- Developed and implemented comprehensive research methodologies, enhancing team collaboration and streamlining information gathering processes
Education
High School Diploma - undefined
LAGOS STATE MODEL COLLEGE,BADORE
09.2014 - 11 2020
BACHELOR OF ARTS - undefined
GLOBAL WEALTH UNIVERSITY
Lekki, Lagos 01.2021 - Current
Skills
Time management
Resourcefulness
Communication
Scheduling
Data Entry
Customer Service
Google Workspace
Confidentiality and Discretion
Online Research
Video Conferencing (Zoom, Google Meet)
Travel Arrangements
Email Management
Client Relationship Management
Task Management Tools
Microsoft Office Suite
Certification
Global Diplomacy, Coursera, 12/01/23
Projects
Personal Lifestyle Blog, Created and manage a blog focusing on special events and healthy lifestyles. Developed skills in content writing, SEO optimization, and basic web design.
Software
Trello
Hubspot
Canva
CapCut
Dropbox
Notion
Google calendar
Calendly
Zoom
Work Preference
Work Type
Full TimeGig WorkPart TimeInternshipLocation Preference
RemoteImportant To Me
Flexible work hoursWork from home optionWork-life balanceCareer advancementLanguages
English
Advanced (C1)
Timeline
Clients Relations Manager
CROWN REAL ESTATE COMPANY
09.2024 - Current
BACHELOR OF ARTS - undefined
GLOBAL WEALTH UNIVERSITY
01.2021 - Current
RESEARCH ASSISTANT
NIRVANA LEGAL FIRM
09.2014 - 11.2020
High School Diploma - undefined
LAGOS STATE MODEL COLLEGE,BADORE
09.2014 - 11 2020