Omoniyi Martins

Promoted to Scrum Master and Tasked with overseeing all IT projects with the Customer Relations Division. Successfully implemented an Agile environment and helped development teams adopt Scrum. Spearheaded several IT projects and oversaw 4 Scrum teams consisting of 20 members working cross-functionally to streamline multifaceted technology implementations and upgrades.

• Kept project teams on-task by implementing Agile methodologies and Scrum Ceremonies to facilitate on-time project delivery.
• Oversaw development, testing, and rollout of complete suite of Web-based software solutions.
• Managed and oversaw team of technology professionals, providing resources and support needed to promote success.
• Reviewed, analyzed, and recommended software solutions for specific project needs.
• Defined scopes, managed resources and oversaw schedules in line with company specifications.
• Identified, addressed and either resolved or escalated project issues.
• Produced status reports for internal stakeholders and senior management.
• Applied expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple cross-functional teams.
• Trained and mentored team members on best and most effective ways to adopt Agile-Scrum processes to improve efficiency and reduce production times.
• Gathered Business requirements from internal stakeholders and translated them into clear and concise user stories for development team.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Applied agile methodology to shorten cycle time and achieve target margins.
• Researched current trends to stay knowledgeable in Scrum methods.
• Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Evangelized Agile as strategic asset of culture and business value.
• Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
• Resolved staff conflicts and identified potential areas of improvement.
• Trained personnel on use of IT tools (Jira, Confluent, etc) and applications.
• Updated customers and senior leaders on progress and roadblocks.
• Established and enforced project timelines and deadlines.
• Negotiated and managed project budgets to meet goals.
• Led cross-functional Scrum teams to successfully complete IT projects.

Contracted as an IT Project Coordinator in the Demand management space to spearhead all IT projects deliveries end to end resulting in revenue increased and productivity.

• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Gained strong leadership skills by managing projects from start to finish.
• Met project deadlines without sacrificing build quality or workplace safety.
• Identified plans and resources required to meet project goals and objectives.
• Developed and initiated projects, managed costs, and monitored performance.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Planned, designed, and scheduled phases for large projects.
• Negotiated and managed third-party contracts related to project deliverables.
• Monitored project performance to identify areas of improvement and make adjustments.
• Developed and implemented strategic project plans to meet business objectives.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Led cross-functional teams to successfully complete IT projects.
• Partnered with project team members to identify and quickly address problems.
• Trained personnel on use of IT tools and applications.
• Assessed and analyzed customer requirements to develop effective IT project plans.
• Provided detailed project status updates to stakeholders and executive management.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Monitored and tracked project progress to support timely completion.
• Managed various IT projects to meet deadlines and customer requirements.
• Established and enforced project timelines and deadlines.
• Devised test plans to validate accuracy of IT projects.
• Communicated project updates to stakeholders at all levels.

• Monitored employee and customer interactions to assess quality of service.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Coached employees through day-to-day work and complex problems.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Provided technical support to customers, troubleshooting technical issues and providing solutions.
• Prepared agendas and took notes at meetings to archive proceedings.
• Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
• Made decisions affecting daily operations such as overseeing purchasing and inventory management.
• Drove implementation of company's website to automate office operations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Maintained company website performance and operations.
• Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
• Monitored customer service metrics and provided feedback to team members, upholding quality standards.
• Analyzed customer service data to identify trends, identify solutions and improve customer experience.
• Developed and implemented procedures for responding to customer inquiries and resolving technical issues.