Omongiahio Samson Itua
Lagos,Nigeria
Summary
Dynamic professional with expertise in client relationship management and business development, leveraging strong analytical thinking and CRM software proficiency to drive organisational success. Proven track record in stakeholder management and financial expertise, enhancing business intelligence through effective problem solving and team collaboration. Adept at utilising interpersonal skills and time management to optimise operations, with a focus on achieving strategic goals.
Results-driven Relationship Manager with exemplary leadership, time management and analytical skills. Well-versed with customer relationship management practices and computer software. Responsible professional willing to exceed expectations.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Relationship Manager
First Bank of Nigeria Ltd
2024.03 - 2026.02
- Building and maintaining relationships with existing and prospective customers
- Identifying various opportunities for business growth and resolving customer's complaints
- Logically analysing and interpreting data to bring about results
- Carry out transaction monitoring activities and Satisfactorily carry out kyc to ensure customer due diligence
- Work closely with the compliance team to ensure that all accounts opened and existing follow the standard operating procedures
- Ensure proper on boarding of high risk customers to ensure no case of Anti-money laundering (AML)
- Always looking for innovative ways to satisfy the customers
- Constantly growing on customer centricity
- Effectively cross selling the banks products at all times to increase profit
- Analysis of account performance and the products being used by constantly evaluating performance of each product given to customers
- Account manager/strategy: manage customers account whilst monitoring performance of digital products satisfaction given to each customer
- Internal communications: promote team building, lead team effort with regards to training newly hired team members etc
- Taking of Anti-Laundering courses to reduce knowledge gap and ensure financial security
- Effective use of CRM software to update customers details to monitor and track performance
- Always implementing strategies to cross sell at all time to increase profit
- Closely understanding each product to sell to the customer
- Deployment of the POS machine to customers with constant follow up to bring about deposit mobilization
- Ensuring customer satisfaction at all times by customer centricity by understanding proper sales metrics.
- Customer relationship management
- Relationship building
- Business relationship cultivation
Account Acquisition Executive
Fortknox Outsourcing Firm
Lagos, NIGERIA
2022.07 - 2024.02
- Talking to clients to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance or other information needed to develop a financial plan
- Answering client questions about financial plans and strategies and giving financial advice
- Advising strategies for clients in insurance coverage, investment planning, cash management, and other areas to help them reach financial objectives
- Develop and maintain positive relationship with existing and potential clients
- Selling product and services using solid arguments to prospective customers
- Maintaining positive business relationships to ensure future sales
- Contacting client regularly to discover changes in their financial status
- Building and maintaining your client base
- Established key relationships with stakeholders, contributing towards long-term success of the company .
- Achieved increased customer satisfaction with focused marketing campaigns.
Educator
ALLIANT GROUP OF SCHOOL
Lagos, NIGERIA
2022.01 - 2022.06
- Introduced new teaching tools including digital resources, contributing towards modernisation of the classroom environment.
- Cultivated a love for learning amongst students by presenting subjects in exciting ways which captured their interest level.
- Applied differentiated teaching methods to cater to varied learning styles within one class.
- Led staff training programmes to improve overall teaching quality across the institution.
- Facilitated regular parent-teacher meetings, enhancing communication regarding student progress and issues faced in class.
- Improved student participation, leading to improved classroom productivity by establishing a reward-based system.
- Evaluated students using standardised criteria to determine abilities and learning needs.
Education
B.Sc. - Health Education
University of Ilorin
kwara 2018.02 - 2021.10
WAEC Senior School Certificate -
Iporin Estate Senior High School
Lagos 2008.01 - 2014.01
FSLC -
Gods Wonder Kiddies Nursery And Primary School
Lagos, Nigeria 1999.02 - /2007
Skills
- Client relationship management
- Team collaboration
- Time management
- Problem solving
- Interpersonal skills
- Organizational skills
- Computer proficiency
- Verbal and written communication
- Stakeholder management
- Business intelligence
- Analytical thinking
- CRM software expertise
- Financial expertise
- Business development
- Business development techniques
- Account portfolio administration
Certification
DATASCIENCE BOOTCAMP [GOMYCODE] 2023
Accomplishments
- Grew and managed a portfolio of over 300 active retail and corporate clients, increasing the deposit base by ₦700 million within 12 months through strategic cross-selling of financial products
- Consistently exceeded sales targets by 20–30% quarterly, driving revenue growth through acquisition of over 200 new high-value accounts in a single financial year.
- Achieved a 92% customer retention rate by providing tailored financial advisory and exceptional relationship management.
Affiliations
- Reading and Travelliing
ADDITIONAL INFORMATION
Self-motivated and customer centric, able to work with minimum supervision and to deliver company goals and objectives within the required turnaround time, thereby adding more value and profitability to the organization/company.
Timeline
Relationship Manager
First Bank of Nigeria Ltd
2024.03 - 2026.02
Account Acquisition Executive
Fortknox Outsourcing Firm
2022.07 - 2024.02
Educator
ALLIANT GROUP OF SCHOOL
2022.01 - 2022.06
B.Sc. - Health Education
University of Ilorin
2018.02 - 2021.10
WAEC Senior School Certificate -
Iporin Estate Senior High School
2008.01 - 2014.01
FSLC -
Gods Wonder Kiddies Nursery And Primary School
1999.02 - /2007