OMOMAYOWA OLATUNJI

Supervise the operations of the Settlement Unit and ensure the smooth running of the unit's operations.

Develop checklists for various procedures and process carried out in the Unit with the purpose of preparing documents that can be used as a training resource for existing and incoming members of the unit.

Liase with key accounts in the Bank with the aim of ensuring that settlement due to them are promptly posted and assist with reconciliation where needed.

Work with various team leads to ensure that concerns and grieviances within the unit are resolved.

Work with the IT department, clients, relationship managers and other team in E-Settlement departments on introduction of new product and serving offerings.

Dedicating resources to solving any settlement issues being experienced by the Bank's partners and clients.

Ensured all Cardholders' disputes are promptly resolved.

Providing alternative resolution avenues for trnasctions for which chargeback process is no longer valid.

Liaising with switches, merchants and other Banks with the purpose of resolving issues with cardholders' claims.

Worked with IT to ensure that all transactions that qualified for auto-reversals are identified and promptly resolved. This led to a great percentage reduction in claims being reported by cardholders.

Liaised with other units in the department to provide solutions that helped in resolving cardholders' claims.

Monitored the activities of the unit and provide appropriate feedbacks.

Provided resolution to various conflicts that arose in the unit

I am responsible for ensuring that the settlement passed to the Bank's position, by various switches,

represents the true value of all card-related transactions done by our customers.

I ensure that all transactions, local and international, done on all our terminals - ATM, POS, WEB, etc,

are appropriately and adequately settled by the various switches.

Ensure that the Bank's books in relation with card business are up to date and a true reflection of

the underlying transactions.

Render, to the regulatory body - the Central Bank of Nigeria (CBN), External and Internal Auditors,

various reports and books as may be required quarterly, bi- annually and annually.

Prepare and analysis the Income Statement of the Bank's card business on a monthly basis.

Monitoring the Bank's Nostro accounts (card-related transactions) in order to ensure that the

balances reflect the true value of the Bank's relationship with the Correspondent Banks.

Liaise with the various switches and vendors for the purpose of delivering value to our Cardholders

and Merchants.

Oversee the activities of the Unit, ensuring that the right personnel is assigned to the right task,

delegate tasks as may be needed and provide coaching if required.

Provide appropriate reports to the Departmental Head to aid appraisal, decision-making and policy

review.

Appraise team-members based on tasks achieved, attitude on the job, and teamwork. Appropriate

feedbacks are provided regarding areas of strength and weakness.

Designed a structure that ensured that everybody is involved in achieving team objectives rather

than have few individuals being "lone stars".

Played an active role in the proposed automation of the Unit's reconciliation process.

Business Development - Identified prospects and converted them to customers.

Anticipated existing and potential customers needs and proposed new and existing products.

Managed the relationship with major conglomerates by delivering the best of service and managing

the customers' expectations.

Credit - Advised customers on the appropriate credit facilities suitable for their financing needs;

Prepared the customers credit requests for onward presentation to the Bank Credit and Board Credit

Committee as appropriate; Liaised with appropriate departments such as CRMG, Legal, Loan Review

to ensure that the required documentation and conditions precedent to drawdown are complied with;

Monitored that all conditions post-disbursement are followed; Made recommendations to appropriate

quarters, if facilities are not performing as expected.

Analysed each relationship and recommended services to gain more share of the customer's

business.

Developed negotiation skill to ensure a win-win situation for both the Banks and customers.

Prepared, analysed and presented Monthly Performane Review (MPR) of relationships in my

portfolio.

Participated in the approval and disbursement of facilities, under the various CBN Intervention

Schemes (CACS, NIRSAL,etc) to qualified applicants.

Executed all transfers requests from customers.

Prepared and issued receipts for custom duties requests from customers.

Accepted, processed and provided acknowlegment of payments made by customers to FIRS.

Liaised with different FIRS offices for the processing of receipts on behalf of customers.

Issued Managers' cheques based on customers' requests and ensuring that the cheques are paid off from the register when presented for payment.

Processed and prepared other banks cheques presented by the Bank's customers for onward clearing.

Processed the cheques presented on our customers' accounts and ensured return to clearing within the appropriate time frame, where applicable.

Reconciliation of the Bank's Gls in order to ensure that the Bank's books are up to date and all irregularities observed are appropriately reported.

Assisted the Head of Operations in preparing the branch's monthly income report.

Reconciling the ATM transactions to ensure that transactions are completely captured and settled

Processed and sent offshore cheques for clearing.

Ensured customers are promptly credited for cheques settled by offshore Banks.

Assisted in preparing customers' bids for CBN's Dutch Auction System (DAS).

Ensured that customers' requests supported with appropriate documents are promptly processed.

Processed unutilised balances.

Reconciled the Bank's position with statements received from the Bank's correspondent partners on a daily basis