Volunteering and community involvement: Volunteer at Young Achievers Community
Omolola Odumosu
Learner Program Manager
Lagos
Summary
Dedicated and trustworthy customer success specialist with a strong interest in providing the highest standards of customer service, customer retention, and ensuring customer satisfaction. I am open to taking on new challenges and learning more on the job.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Learner Program Manager
Gidi Mobile Limited
Lagos
11.2020 - Current
- Maintained a comprehensive relationship management system that included documenting, reporting, and resolving all complaints within the shortest time.
- Hosted engaging online live events that increased online engagement.
- Worked cross-functionally with the marketing and product management teams to enhance the learner's experience.
- Developed and maintained effective relationships across social groups to gather learner feedback and coordinate market research.
- Planned and executed learning challenges to drive engagement.
- Collaborated with the brand and audience team to write learner-centric comms to improve usage and retention.
Community Manager Intern
Gidi Mobile Limited
Lagos
11.2019 - 11.2020
- Analyzed and tracked community participation
- Created posts to drive engagement in the SSP community that increased participation levels.
- Ideated challenges and in-app activities to increase learning activity and community participation
- Develop and implement strategies that promoted the organization's mission, core values, and global service standards
Sales and Distribution Intern
Gidi Mobile
Lagos
10.2019 - 11.2019
- Tracked and generated weekly sales reports, detailing findings and recommendations.
- Accompanied sales agents to sales meetings.
- Gathered, organized, and input customer details and meeting minutes into Hubspot.
- Followed up on clients to set meeting dates
Learning Content Intern
Content and Learning company
Lagos
06.2019 - 09.2019
- Conducted extensive research on content design and development.
- Infused research and current educational materials to ensure the best overall learning outcome
- Reviewed and rewrote content to suit mobile learning needs.
- Addressed changes and feedback to content deliverables promptly.
- Worked collaboratively with the Head of Content to create an impactful learning experience.
Education
Bachelor of Science - Accounting
Babcock University
Ogun State, Nigeria 09.2015 - 06.2019
Institute of Chartered Accountants of Nigeria - Accounting
Accounting Technicians Scheme West Africa
Nigeria 03.2016 - 08.2019
Skills
Customer service
Team work
CRM tools: Zendesk & Hubspot
Organization and delegation
MS word, MS Excel, and PowerPoint
Basic graphics design
Collaboration platforms: Slack & Teams
Interests
Event planning and decoration: Enjoy planning and decorating events I currently decorate for churches and birthday parties
Gaming: I enjoy playing monopoly and candy crush
Observing nature and the environment
Film Enthusiast: Netflix & Showmax
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Learner Program Manager
Gidi Mobile Limited
11.2020 - Current
Community Manager Intern
Gidi Mobile Limited
11.2019 - 11.2020
Sales and Distribution Intern
Gidi Mobile
10.2019 - 11.2019
Learning Content Intern
Content and Learning company
06.2019 - 09.2019
Institute of Chartered Accountants of Nigeria - Accounting
Accounting Technicians Scheme West Africa
03.2016 - 08.2019
Bachelor of Science - Accounting
Babcock University
09.2015 - 06.2019