Summary
Overview
Work History
Education
Skills
Interests
PERSONAL DATA
Certification
Timeline
Generic
OMOLARA MARY ONADEKO

OMOLARA MARY ONADEKO

HUMAN RESOURSE MANAGER / PROJECT MANAGER
48, Adedoyin Street Ogba Lagos

Summary

A dynamic professional with strong passion for attaining set objectives. Good communicator with ability to send message to dispersed audience.

To strive for excellence and precision at all times, in all position and circumstances, attaining professional distinction towards the achievement of organizational goal and objectives.

Result-driven professional with a can-do attitude, strong team spirit, and excellent organizational,
communication, and time management skills.

Demonstrates a high level of adaptability, self-motivation,
and effectiveness in both independent and collaborative environments, with a proven ability to meet strategic goals and
support business growth.

Overview

13
13
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

HUMAN RESOURCES MANAGER / Project Manager

BELVAPHILIPSIMAGERY
12.2020 - Current
  • I make recommendations for the company and formulate plans to achieve an organization long term
  • I developing and performing the company’s goals and implementations
  • Supporting the company’s development of long -term organization strategy
  • Assessing market trends and competitors
  • Monitor and reporting on projects
  • Supporting and guiding senior executives decision making process.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.

HEAD OF OPERATIONS

ZENITHBETS LIMITED
12.2016 - 12.2020
  • This position is concerned primarily with the overall management of operation functions of zenithbets, see to operation related matters .Accountable for Customer care, marketers, company shop representatives and agents.
  • Attends to new agents on registration, documentation, verification, direct co-ordination of agent’s requirement to ensure they meet up to company needs.
  • Setting up and management of both agent and company shops
  • Attends to customer complaints and resolve their issues with-in shortest period for customers.
  • Review daily reports on opening, closing system balance and load credit for company shop representatives, agents and other performance data.
  • Prepare daily, weekly, monthly operation report and make sure prompt payments are paid to agents and customers.
  • Co-ordination of marketers in developing a wider marketing targets
  • To develop a good communication skills with customer care staff and ensure they carry out their daily task .
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Led cross-functional teams to achieve company goals, fostering collaboration and communication.
  • Oversaw supply chain management, ensuring timely delivery of products and services to customers.
  • Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
  • Ensured compliance with industry regulations and company policies, mitigating potential risks.
  • Implemented data-driven decision-making processes, leveraging analytics to optimize operations.

OPERATION OFFICER

BEAUFORTHBET LIMITED
04.2014 - 12.2016
  • Attends to customers complains and rectification of agents issues.
  • Ensure daily reports are sent before the close of business to my superior.
  • Maintaining clean assets and operating environment
  • Liaise with information technology department on any system issues
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
  • Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Optimized business processes to foster operational efficiency.
  • Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
  • Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.

SALES OFFICER

MULTICHOICE LIMITED
09.2012 - 03.2014
  • Worked with a team of valuers .
  • I have single handedly conducted exhibitions for my team, make sure the stocks and cash is being handled properly.
  • I have also managed good sales in various outlets for the company and handled customer related problems effectively.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Trained junior sales staff, mentoring them on best practices and strategies for success.
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Collaborated with marketing team to develop promotional materials to boost product visibility.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.

Education

National Diploma - Business Administration

Moshood Abiola Polytechnics
Ogun State
01.2005 - 01.2006

West African School Certificate - undefined

Abeokuta Girls Grammar School
01.1997 - 01.2003

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Grand Mate Nur. & Pry. School
Oke-Afa Isolo, Lagos
01.1990 - 01.1997

B.sc - Marketing

Lagos State University
01.2008 - 01.2012

Skills

  • Excellent Written and Verbal Communication Skills
  • Proficient in Microsoft Office Suites
  • Solution-Oriented and Creative Problem-Solving Skills
  • Customer Relationship Management
  • Time Management and Organisational Skills
  • Interpersonal Skills
  • Ability to Multitask
  • Innovative and Enterprising Individual

Interests

Meeting People, Singing, Reading, Sporting, Travelling

PERSONAL DATA

  • DATE OF BIRTH: 21st, July 1986
  • GENDER: Female
  • STATE OF ORIGIN: Ogun State
  • LOCAL GOVT. AREA: Abeokuta south.

Certification

HUMAN RESOURSE MANAGER

Timeline

PROJRCT MANAGER

03-2025

HUMAN RESOURSE MANAGER

11-2024

HUMAN RESOURCES MANAGER / Project Manager

BELVAPHILIPSIMAGERY
12.2020 - Current

HEAD OF OPERATIONS

ZENITHBETS LIMITED
12.2016 - 12.2020

OPERATION OFFICER

BEAUFORTHBET LIMITED
04.2014 - 12.2016

SALES OFFICER

MULTICHOICE LIMITED
09.2012 - 03.2014

B.sc - Marketing

Lagos State University
01.2008 - 01.2012

National Diploma - Business Administration

Moshood Abiola Polytechnics
01.2005 - 01.2006

West African School Certificate - undefined

Abeokuta Girls Grammar School
01.1997 - 01.2003

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Grand Mate Nur. & Pry. School
01.1990 - 01.1997

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OMOLARA MARY ONADEKOHUMAN RESOURSE MANAGER / PROJECT MANAGER