Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Omolade Akin-Ogundipe

Glasgow

Summary

  • Taking on a new role no matter how challenging, harnessing interpersonal skills, collaboration, and problem-solving.
  • Resourceful employee driven to deliver high-quality service and consistent positive results.

Overview

16
16
years of professional experience
8
8
years of post-secondary education

Work history

Customer Relationship Manager

Dash Pharmacy
Lagos
11.2016 - 08.2023
  • Developed and implemented Strategies to enhance customer engagement and satisfaction.
  • Proactively built relationships with customers to understand their needs and preferences.
  • Acted as a point of contact for customer queries, concerns, and feedback, accurate filing and dispensing of prescriptions to customers.

Client Service Representative

Sapphire Stores
Lagos
01.2011 - 10.2016
  • Communicated with clients through various channels, including phone calls, email, and live chat.
  • Assisted clients in navigating products, services, and processes.
  • Resolved client issues, escalating complex problems to appropriate teams as necessary.
  • Accurate shelf filing and shelf labelling.

Reservation Rep / Assistant Housekeeping Manager

Ikeja Travel Inn
Lagos
01.2008 - 07.2011
  • Utilized reservation systems and maintained proper records of guest data.
  • Worked with housekeeping to ensure rooms were ready for guest arrivals.
  • Carefully organized and tidied up living spaces,ensuring a neat and welcoming atmosphere.

Education

Bachelor of Science - Pharmacy

Obafemi Awolowo University Ile-Ife Osun State
Nigeria
09.1997 - 12.2005

Skills

  • Creative Thinking
  • Leadership
  • Microsoft Office
  • Guest and Customer satisfaction
  • Managed error-free database
  • Boosted sales by 25%

Languages

English
Fluent

Timeline

Customer Relationship Manager

Dash Pharmacy
11.2016 - 08.2023

Client Service Representative

Sapphire Stores
01.2011 - 10.2016

Reservation Rep / Assistant Housekeeping Manager

Ikeja Travel Inn
01.2008 - 07.2011

Bachelor of Science - Pharmacy

Obafemi Awolowo University Ile-Ife Osun State
09.1997 - 12.2005
Omolade Akin-Ogundipe