Omolade Akin-Ogundipe
Glasgow
Summary
- Taking on a new role no matter how challenging, harnessing interpersonal skills, collaboration, and problem-solving.
- Resourceful employee driven to deliver high-quality service and consistent positive results.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work history
Customer Relationship Manager
Dash Pharmacy
Lagos
11.2016 - 08.2023
- Developed and implemented Strategies to enhance customer engagement and satisfaction.
- Proactively built relationships with customers to understand their needs and preferences.
- Acted as a point of contact for customer queries, concerns, and feedback, accurate filing and dispensing of prescriptions to customers.
Client Service Representative
Sapphire Stores
Lagos
01.2011 - 10.2016
- Communicated with clients through various channels, including phone calls, email, and live chat.
- Assisted clients in navigating products, services, and processes.
- Resolved client issues, escalating complex problems to appropriate teams as necessary.
- Accurate shelf filing and shelf labelling.
Reservation Rep / Assistant Housekeeping Manager
Ikeja Travel Inn
Lagos
01.2008 - 07.2011
- Utilized reservation systems and maintained proper records of guest data.
- Worked with housekeeping to ensure rooms were ready for guest arrivals.
- Carefully organized and tidied up living spaces,ensuring a neat and welcoming atmosphere.
Education
Bachelor of Science - Pharmacy
Obafemi Awolowo University Ile-Ife Osun State
Nigeria 09.1997 - 12.2005
Skills
- Creative Thinking
- Leadership
- Microsoft Office
- Guest and Customer satisfaction
- Managed error-free database
- Boosted sales by 25%
Languages
English
Fluent
Timeline
Customer Relationship Manager
Dash Pharmacy
11.2016 - 08.2023
Client Service Representative
Sapphire Stores
01.2011 - 10.2016
Reservation Rep / Assistant Housekeeping Manager
Ikeja Travel Inn
01.2008 - 07.2011
Bachelor of Science - Pharmacy
Obafemi Awolowo University Ile-Ife Osun State
09.1997 - 12.2005