Omolade Akin-Ogundipe
Glasgow
Summary
- Taking on a new role no matter how challenging, harnessing interpersonal skills, collaboration, and problem-solving.
- Resourceful employee driven to deliver high-quality service and consistent positive results.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work history
Customer Relationship Manager
Dash Pharmacy
Lagos
11.2016 - 08.2023
- Developed and implemented Strategies to enhance customer engagement and satisfaction.
- Proactively built relationships with customers to understand their needs and preferences.
- Acted as a point of contact for customer queries, concerns, and feedback, accurate filing and dispensing of prescriptions to customers.
Client Service Representative
Sapphire Stores
Lagos
01.2011 - 10.2016
- Communicated with clients through various channels, including phone calls, email, and live chat.
- Assisted clients in navigating products, services, and processes.
- Resolved client issues, escalating complex problems to appropriate teams as necessary.
- Accurate shelf filing and shelf labelling.
Reservation Rep / Assistant Housekeeping Manager
Ikeja Travel Inn
Lagos
01.2008 - 07.2011
- Utilized reservation systems and maintained proper records of guest data.
- Worked with housekeeping to ensure rooms were ready for guest arrivals.
- Carefully organized and tidied up living spaces,ensuring a neat and welcoming atmosphere.
Education
Bachelor of Science - Pharmacy
Obafemi Awolowo University Ile-Ife Osun State
Nigeria 09.1997 - 12.2005
Skills
- Creative Thinking
- Leadership
- Microsoft Office
- Guest and Customer satisfaction
- Managed error-free database
- Boosted sales by 25%
Languages
English
Fluent
Timeline
Customer Relationship Manager
Dash Pharmacy
11.2016 - 08.2023
Client Service Representative
Sapphire Stores
01.2011 - 10.2016
Reservation Rep / Assistant Housekeeping Manager
Ikeja Travel Inn
01.2008 - 07.2011
Bachelor of Science - Pharmacy
Obafemi Awolowo University Ile-Ife Osun State
09.1997 - 12.2005
Similar Profiles
Latonya BentleyLatonya Bentley
Driver at Uber Eats and Door Dash, Uber/Door Dash Food DeliveryDriver at Uber Eats and Door Dash, Uber/Door Dash Food Delivery
Devender SinghDevender Singh
Managing Partner at DASH APPARELS & Dash CorpManaging Partner at DASH APPARELS & Dash Corp
Jace VermeerJace Vermeer
Driver at Door DashDriver at Door Dash
Alyx MitchellAlyx Mitchell
Autism Practitioner at Scottish AutismAutism Practitioner at Scottish Autism
CHUKWUKA KELVIN UGBEKILECHUKWUKA KELVIN UGBEKILE
Support Worker at SHAUN HOMECARESupport Worker at SHAUN HOMECARE