Hi, I’m
Omobonike Murtala
Waitress
Lagos,Lagos
Summary
Dynamic and results-driven Head Waitress with a proven track record at Soul Lagos, skilled in guest relations management and point of sale operation. Expertly trained staff, enhanced service efficiency, and resolved customer complaints, fostering loyalty and increasing referrals through exceptional service and effective communication.
Overview
2026
years of professional experience
1
Certification
Work History
Farmcity
Waitress
Salt &social
Waitress
10.2024 - 03.2025
Job overview
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Soul Lagos
Head Waitress
05.2022 - 02.2024
Job overview
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Ila Orangun College of EducationIla Oragun Osun State
from Physical Education
Skills
Point of sale operation
Sales expertise
Menu presentation
Daily specials memorization
Performance improvement
Guest relations management
Upselling techniques
Certification
Laurent Pierre certificate
Timeline
Laurent Pierre certificate
11-2024
Waitress
Salt &social
10.2024 - 03.2025
Head Waitress
Soul Lagos
05.2022 - 02.2024
Waitress
Farmcity
Ila Orangun College of Education
from Physical Education