Open To Work
OMEIFE CYNTHIA REJOICE
Lagos,Nigeria
Summary
Customer Service Professional experienced in customer support and loan collections. Improved repayment rates through effective follow-up on overdue payments and clear communication with customers. Focused on enhancing customer satisfaction by resolving inquiries and complaints while maintaining accurate records and coordinating onboarding processes.
Overview
1
1
Language
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Mobile Phone Installment/Loan Collection Agent
Flexi Microfinance
Lagos
08.2025 - 07.2026
- Contacted customers through phone calls, SMS, and WhatsApp to follow up on installment and loan payments.
- Maintained regular communication with customers, clarifying payment schedules and outstanding balances to ensure understanding and compliance.
- Followed up on overdue payments, collaborating with customers to promote timely repayment and reduce delinquencies.
- Updated customer payment records and maintained accurate records of collections and outstanding balances.
- Addressed customer questions and payment-related complaints, effectively resolving issues and escalating complex cases for further assistance.
Customer Service Representative
A.J. Silicon
Lagos
01.2024 - 07.2025
- Provided front-line customer support by responding to inquiries and explaining products and services.
- Managed customer calls, emails, and follow-ups, ensuring professional communication and adherence to service standards to foster positive customer experiences.
- Provided front-line customer support by responding to inquiries and explaining products and services.
- Facilitated customer onboarding and maintained accurate documentation and records to streamline service delivery.
Education
National Youth Service Corps (NYSC) - Social Studies Education
Enjoy Schools
Ibadan , Nigeria 08.2022 - 06.2023
Bachelor of Science (B.Sc) - Zoology
Ambrose Alli University
Ekpoma , Nigeria 11.2017 - 11.2021
West African Senior School Certificate (WASSCE) -
Divine Academy Secondary School
Delta StateSkills
- Debt Recovery Techniques
- Payment Processing
- Collections software
- Customer documentation
- Call Center Operations & Support
- Financial Product Knowledge
- Attention to detail
- Multitasking & Time Management
- Verbal communication
- Active listening
- Conflict resolution
- Customer assessment
- Team collaboration
- Microsoft Office (Word, Excel, Outlook)
- Customer documentation
Personal Information
Title: Customer Service Representative | Loan Collections & Client Support
Languages
English
Upper Intermediate
B2
Work Preference
Job Search Status
Open to workTimeline
Mobile Phone Installment/Loan Collection Agent
Flexi Microfinance
08.2025 - 07.2026
Customer Service Representative
A.J. Silicon
01.2024 - 07.2025
National Youth Service Corps (NYSC) - Social Studies Education
Enjoy Schools
08.2022 - 06.2023
Bachelor of Science (B.Sc) - Zoology
Ambrose Alli University
11.2017 - 11.2021
West African Senior School Certificate (WASSCE) -
Divine Academy Secondary School