OLUYEMISI KUJORE
Glasgow
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Tiza Global Limited
12.2021 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Front Desk Receptionist
Precise Lightning
12.2019 - 12.2021
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Bachelor of Science - Economics
National Open University
Lagos, Nigeria04.2019
Skills
- Customer Support
- Regulatory Compliance
- Appointment Scheduling
- Clerical Support
- Team Collaboration
- Refunds and Exchanges
Timeline
Customer Service Associate
Tiza Global Limited
12.2021 - 10.2023
Front Desk Receptionist
Precise Lightning
12.2019 - 12.2021
Bachelor of Science - Economics
National Open University
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