OLUWOYE OLUWASEUN BAMIDELE
Medical Records
Summary
Highly skilled and enthusiastic professional with more than 5years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Medical Records Manager
Tobis Clinic and Consultants
Yenagoa
10.2018 - Current
- Communicate with patients, ensuring that medical information was kept private.
- Schedule surgeries, managed pre-certifications and verified insurance coverage.
- Analyze quality control assessment findings and developed and implemented methods to improve performance.
- Oversee secured transfer of patient records to other health care providers to support requests and authorizations.
- Confirming and scheduling appointments.
- Accurately maintain Health records of patients.
- Maintain computerized information filing systems.
- Collect and process data in order to provide services
- Direct patients to service area
- Assist in performing Electrocardiography test and Audiometry test on patients
- Assist the billing department with claim processing
Medical Records Officer (NYSC)
General Hospital
Twon Brass
05.2017 - 04.2018
- Participated in team-building activities to enhance working relationships.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Maintaining proper patient registration and documentation
Customer Care Representative
MTN, iSON BPO
Ibadan
09.2016 - 04.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
Medical Records Officer (Training)
University of Ilorin Teaching Hospital
Ibadan
08.2015 - 10.2015
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Higher National Diploma - Medical Records
School of Health Information Management (UCH)
Ibadan, Nigeria 09.2014 - 07.2016
Ordinary National Diploma - Health Information Management
Health Information Management (UITH)
Ilorin, Nigeria 09.2009 - 08.2012
High School Diploma -
Ifedamola International High School
Ilorin, Nigeria 09.2002 - 08.2008
Skills
Highly initiative and creative
Good communication skillsHard working and self motivatedComputer Literate
EHR proficiency (Insta HMS)
Excellent administration
Team Building
Timeline
Medical Records Manager
Tobis Clinic and Consultants
10.2018 - Current
Medical Records Officer (NYSC)
General Hospital
05.2017 - 04.2018
Customer Care Representative
MTN, iSON BPO
09.2016 - 04.2017
Medical Records Officer (Training)
University of Ilorin Teaching Hospital
08.2015 - 10.2015
Higher National Diploma - Medical Records
School of Health Information Management (UCH)
09.2014 - 07.2016
Ordinary National Diploma - Health Information Management
Health Information Management (UITH)
09.2009 - 08.2012
High School Diploma -
Ifedamola International High School
09.2002 - 08.2008