OLUWOYE OLUWASEUN BAMIDELE
Medical Records
Summary
Highly skilled and enthusiastic professional with more than 5years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Medical Records Manager
Tobis Clinic and Consultants
Yenagoa
10.2018 - Current
- Communicate with patients, ensuring that medical information was kept private.
- Schedule surgeries, managed pre-certifications and verified insurance coverage.
- Analyze quality control assessment findings and developed and implemented methods to improve performance.
- Oversee secured transfer of patient records to other health care providers to support requests and authorizations.
- Confirming and scheduling appointments.
- Accurately maintain Health records of patients.
- Maintain computerized information filing systems.
- Collect and process data in order to provide services
- Direct patients to service area
- Assist in performing Electrocardiography test and Audiometry test on patients
- Assist the billing department with claim processing
Medical Records Officer (NYSC)
General Hospital
Twon Brass
05.2017 - 04.2018
- Participated in team-building activities to enhance working relationships.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Maintaining proper patient registration and documentation
Customer Care Representative
MTN, iSON BPO
Ibadan
09.2016 - 04.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
Medical Records Officer (Training)
University of Ilorin Teaching Hospital
Ibadan
08.2015 - 10.2015
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Higher National Diploma - Medical Records
School of Health Information Management (UCH)
Ibadan, Nigeria 09.2014 - 07.2016
Ordinary National Diploma - Health Information Management
Health Information Management (UITH)
Ilorin, Nigeria 09.2009 - 08.2012
High School Diploma -
Ifedamola International High School
Ilorin, Nigeria 09.2002 - 08.2008
Skills
Highly initiative and creative
undefinedTimeline
Medical Records Manager
Tobis Clinic and Consultants
10.2018 - Current
Medical Records Officer (NYSC)
General Hospital
05.2017 - 04.2018
Customer Care Representative
MTN, iSON BPO
09.2016 - 04.2017
Medical Records Officer (Training)
University of Ilorin Teaching Hospital
08.2015 - 10.2015
Higher National Diploma - Medical Records
School of Health Information Management (UCH)
09.2014 - 07.2016
Ordinary National Diploma - Health Information Management
Health Information Management (UITH)
09.2009 - 08.2012
High School Diploma -
Ifedamola International High School
09.2002 - 08.2008
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