Jira
OLUWOLE ADEWUSI
ASSOCIATE PRODUCT MANAGER
Lagos,LA
Summary
Diligent Product Manager offering 4 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch. Goal-oriented, with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented offering proven expertise in product development, team supervision and campaign enhancement. Prepared to bring 6+ years of progressive experience in sportsbetting and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
PRODUCT/BUSINESS DEVELOPMENT MANAGER
ZHEEL GAMING LIMITED
Lagos, Nigeria, Nigeria
09.2020 - Current
- Provide management team with feedback in ensure sport is sustainable revenue stream with company’s ecosystem
- Identifying opportunities and risks within product roadmap, including identification of competitive services and opportunities for innovation
- Inspire with passion and drive all stakeholders to achieve set targets and objectives
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Spearheaded collaborative efforts between Stakeholders and Developers to bring products to market.
- Directed planning, budgeting, vendor selection and quality assurance efforts.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Liaised with clients to develop deep understanding of business needs and current market landscape.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Defined and analyzed metrics to measure product performance.
- Prioritized roadmap in order to achieve product goals and metrics.
- Maintain up to date knowledge on competitor behavior, market offerings as well as initiatives being undertaken which may impact new client uptake, engagement and retention
- Finding and developing new markets and improving sales
- Devise and manage communication plan across major stakeholders involved in sports including design and content ensuring finger on sport pulse
- Drive data-driven strategy across business explaining changes and optimization in terms of empirical facts
- Consistent analysis of data in order to optimize offerings with view to driving growth in sports and alignment with other stakeholders
- Provide management team with feedback in form of reports.
- PERSONAL KPIs & METRICS:
- Margin
- Revenue performance to Budget
- Product Development
- Sales performances
- Partner satisfactions
- Retention rates
ASSOCIATE PRODUCT MANAGER
NAIRABET
, Nigeria
04.2018 - 08.2020
- Provide recommendations and critical analysis on effectiveness of sportsbook, odds, promotions, jackpot schemes and bonuses
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Championed customer experience through expert analysis and communication.
- Led category, brand, competitive and promotional analyses to identify trends leading to key consumer conclusions and implications on marketing strategy.
- Provide short- and long-term sales forecasts with accurate and timely reporting
- Bring new products to market by analyzing proposed product development requirements; prepare return of investment analysis
- Identify product improvement through robust market trend analysis, product specification review and identify new indigenous products
- End to end review, testing of products and solutions
- Assess market competition, product bench marking and analysis
- Perform testing procedures on web and mobile application software and ensure all errors are identified and corrected before release to clients
- Ensure bugs are treated with importance and mitigate technical debts
- Ensure quality standards are ingrained into teams as well as collaborative working with all stakeholders, technical providers, marketing teams and developers
- Monitor and improve customer journey definition and write test scenarios upfront
- Work with game providers and other Developers to ensure UAT phased is passed
- Support and assist with resolution and reproduction of user software problems
- Other duties as assigned
TEAM LEADER CUSTOMER SERVICE EXECUTIVE
NAIRABET
, Nigeria
12.2017 - 04.2018
- Manage daily operations of contact center
- Train new associates on call handling skills
- Facilitate training for prospective staffs on product knowledge of job concerned
- Reporting, monitoring, and analysis of all retention campaigns (including daily, weekly and monthly KPI reports to senior management)
- Defining, implementing and managing customer services ensuring service level provided to customers is in line with international best practice
- Defining, optimizing, implementing and managing use of all retention channels
- Ensure all agents adhere to set rules, processes and company’s policies
- Handling of daily briefing, monthly knowledge Test and Bottom Performers intervention
- Call/Chat/Email activities monitoring
- Give management feedback on call center activities
- Handling of Monthly and Quarterly business reviews/presentation with management in absence of call center manager
- Coaching and Agents development and give them feedback on performance
- Led projects and analyzed data to identify opportunities for improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Supervised work of contracted employees to keep on task for timely completion.
- Oversaw daily operations to ensure high levels of productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Eliminated downtime and maximized revenue by providing top project quality control.
BACK OFFICE MANAGER
NAIRABET
, Nigeria
10.2016 - 11.2017
- Resolves customer’s queries, accurately, timely and efficiently
- Serves as support for contact center agents
- Served as information link between contact center and operation department
- Communicate regularly with shop agent to make sure operations are smooth
- Carrying out need assessments, performance reviews, and cost/benefit analyses
QUALITY ASSURANCE EXECUTIVE
NAIRABET- Lagos
, Nigeria
01.2016 - 09.2016
- I ensured compliance with ethics and standards of company making sure that all machines of company are maximally utilized
- I devise and established company's quality procedures, standards and specifications also reviewing customer requirements and making sure they are met
- Setting up and maintaining controls and documentation procedures and monitoring performance by gathering relevant data and producing statistical reports
- Made sure the company is working as effectively as possible to keep up with competitors.
ASSISTANT SUPERVISOR RETAIL OPERATION
NAIRABET, Lagos
, Nigeria
09.2015 - 12.2015
- Deal directly with franchise agent either on phone or face to face
- Account assessment and management
- Training &sales of all products available for franchise agent
- Online training on how to place bet for newly registered agent
- Account reconciliation
- Worked as back office for agent care center which includes all inquiries, technical or matter arising from franchise agent
- Liaise with verification team on registration process for intending agent
- Coordinate funding process on weekends for franchise agent
CUSTOMER SERVICE EXECUTIVE
NAIRABET, Lagos
, Nigeria
04.2015 - 08.2015
- Tele-market company’s product and services to customers/agents and intending customers/agents alike
- Escalate issues detrimental to organization goals to management for prompt action
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
Education
Bachelor of Engineering (B.Eng) - Electrical And Electronics Engineering
Kwara State University
Malete, Kwara State 05.2017 - 05.2019
Higher National Diploma (HND) - Industrial and Maintenance Engineering
Yaba College of Technology
Lagos 10.2008 - 11.2013
Skills
Product development
Interpersonal Communication
Customer Service
Strategic planning
Client communication
Market Analysis
Accomplishments
- Quality control: I saved 8% on supply cost by working closely with suppliers of retail agent gadgets to ensure services met department quality standards in the last quarter of 2015
- Won Best employee of the year with NairaBET in 2016, 2017 and 2019
- Collaborated with team of 6 in the development of a complete Mobile platform for Nairabet.
Software
Asana
Zendesk
Certification
Agile Product Owner Role
Timeline
Agile Product Owner Role
12-2021
Advanced Product Management: Vision, Strategy & Metrics
12-2021
Scrum Master Certification
12-2021
Product Management: Building a Product Roadmap
11-2021
PRODUCT/BUSINESS DEVELOPMENT MANAGER
ZHEEL GAMING LIMITED
09.2020 - Current
ASSOCIATE PRODUCT MANAGER
NAIRABET
04.2018 - 08.2020
TEAM LEADER CUSTOMER SERVICE EXECUTIVE
NAIRABET
12.2017 - 04.2018
Bachelor of Engineering (B.Eng) - Electrical And Electronics Engineering
Kwara State University
05.2017 - 05.2019
BACK OFFICE MANAGER
NAIRABET
10.2016 - 11.2017
QUALITY ASSURANCE EXECUTIVE
NAIRABET- Lagos
01.2016 - 09.2016
ASSISTANT SUPERVISOR RETAIL OPERATION
NAIRABET, Lagos
09.2015 - 12.2015
CUSTOMER SERVICE EXECUTIVE
NAIRABET, Lagos
04.2015 - 08.2015
Higher National Diploma (HND) - Industrial and Maintenance Engineering
Yaba College of Technology
10.2008 - 11.2013