Oluwayomi Akinmusayo

Work History

Laterna ventures Limited

Lagos

03.2022 - Current

Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Used ticketing systems to manage and process support actions and requests.
Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Facilitated best user experience through continuous support and communication of system changes.
Assisted with updating technical support best practices for use by team.
Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
Researched product and issue resolution tactics to address customer concerns.
Attended regular client meetings to report project progress and address questions.
Set up network profiles, security permissions and file sharing systems.

Divine Dental Home

Lagos

09.2021 - 12.2021

Monitored systems in operation and quickly troubleshot errors.
Promoted efficiency among departments with prompt resolution of system issues.
Configured hardware and granted system permissions to new employees.
Translated complex technical issues into digestible language for non-technical users.
Coached and trained end-users on functions, features and basic troubleshooting of software.
Liaised effectively with others to promote ongoing network design, reevaluation and optimization, scaling with company growth.
Set up network profiles, security permissions and file sharing systems.

Save Multimedia Solutions

Lagos

12.2020 - 09.2021

Increased brand awareness through creation of innovative print and digital productions for major publications.
Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
Managed company social media pages and increased social media presence, monitoring user engagement.
Led implementation of best practices to support customer service satisfaction initiatives.
Developed content for press releases, websites and social media.
Supervised online and offline ad campaigns, reporting on results.
Oversaw company media budget, increasing cost efficiency and sales.
Supported upcoming projects and promoted new product launches.
Shaped strategic direction of copy by collaborating with marketing and retail partners.
Created and implemented systems and processes for monitoring media coverage.
Wrote engaging and successful press releases to control information and public opinion.

Faser DC

Akure

01.2017 - 12.2019

Created digital image files for use in digital and traditional printing methods.
Developed creative design for print materials, brochures, banners, and signs.
Met with customers to present mockups and collect information for adjustments.
Completed final touches for projects such as images sizes and font selection.
Designed creative digital displays used in online advertising for local businesses.
Collaborated with content and marketing teams to confirm design compliance with brand guidelines.
Developed creative design for print materials, banners and signs.
Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.
Employed design fundamentals when selecting typography, composition, layout, and color in design work.