Oluwatunmise Adigun
Accounting
12, Lateef Fagbemi Street, Ilaje, Bariga. Lagos,LA
Summary
Enthusiastic accountant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of telesales and audit procedures and training in Microsoft offices and CRM systems. Motivated to learn, grow and excel in the business world.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Telesales Agent
Jumia Nigeria
Yaba , Lagos
06.2021 - 07.2022
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Escalated concerns or problem calls to management staff.
- Answered questions with knowledgeable responses.
- Displayed excellent sales skills and understanding of such skills.
- Made average of 73 outbound and inbound calls per day.
- Opened new accounts and documented personal, demographic and payment information in system.
- Skilled at client management software and computer dialing.
- Provided information about available products and services including membership details and purchase advantages.
- Attained #250,000 in sales targets on monthly basis.
- Answered calls, took messages and transferred calls to appropriate individuals.
- Answered inbound telephone calls from interested customers.
- Troubleshot any issues and escalated issues to proper department.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Relationship Manager
United Bank For Africa
Marina, Lagos
09.2022 - Current
- Participated in team-building activities to enhance working relationships.
- Handled large number of calls per day to address customer inquiries and concerns.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted customers with opening accounts and signing up for new services.
- Educated customers about companies products or services options and processed purchases.
- Produced and implemented customer satisfaction guarantee program which directly resulted in increase in sales.
- Made customers aware of current and new programs and services.
Personal Assistant
Dooz Pastries
Ado-Ekiti, Ekiti
04.2019 - 08.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Created and managed office systems to efficiently deal with documentation.
- Screened personal and business calls and directed to appropriate party.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Consistently received positive feedback from customers on performance reviews.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Grew repeat client base by 30% through effective marketing and customer service.
- Handled incoming and outgoing correspondence, including mail, email and faxes.
- Recorded weekly supply and inventory needs and made regular orders worth 50,000.
- Sourced and ordered office equipment and supplies.
- Entrusted to handle confidential and sensitive situations in professional matter.
Assistant Teacher
(National Youth Service Corp) Gifted Mind Schools
Ado-Ekiti, Ekiti
10.2018 - 09.2019
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs.
- Supported classroom activities, including tutoring, grading homework and reviewing exams.
- Assessed student assignments to check quality and completeness before submission for grading.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
Intern
Adedayo Odusina & Co Chartered Accountants
Mushin , Lagos
07.2017 - 09.2017
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Developed understanding of company audit methodology, approach and tools while working under supervision of licensed auditors.
- Performed analytical review of audit documents such as income and expenditure account.
- Assisted in office administration and client communication to help manage auditors' workload.
- Preparation and presentation of financial reports
Administration Officer
Raozanik & Co. Real Estate
Ikorodu , Lagos
03.2015 - 08.2016
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Education
Bachelor Of Social Sciences - Financial Accounting
McPherson University
Seriki-Sotayo, Ogun State. 11.2015 - 07.2018
JSSCE -
Homat Comprehensive College
Igbogbo, Ikorodu. 07.2006 - 08.2008
WASSCE -
Universal White Hall
Ikeja, Lagos. 09.2010 - 06.2012
Skills
Product and service knowledge
undefinedCertification
[Global Leadership Summit], [Willow Creek Association]
Timeline
Relationship Manager
United Bank For Africa
09.2022 - Current
[Graphic Design] Training [AI Multimedia Academy] - [1month]
06-2021
Telesales Agent
Jumia Nigeria
06.2021 - 07.2022
Personal Assistant
Dooz Pastries
04.2019 - 08.2020
Assistant Teacher
(National Youth Service Corp) Gifted Mind Schools
10.2018 - 09.2019
[Global Leadership Summit], [Willow Creek Association]
08-2018
[Business Etiquettes], [G.A.T.E.S Finishing School]
07-2018
Intern
Adedayo Odusina & Co Chartered Accountants
07.2017 - 09.2017
Bachelor Of Social Sciences - Financial Accounting
McPherson University
11.2015 - 07.2018
Administration Officer
Raozanik & Co. Real Estate
03.2015 - 08.2016
WASSCE -
Universal White Hall
09.2010 - 06.2012
JSSCE -
Homat Comprehensive College
07.2006 - 08.2008
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