Oluwatoyin Promise Olafusi

• Handled inbound calls to support customer experience.
• Conducted regular follow-ups to assist with issue resolution and enhance customer satisfaction.
• Worked with sales team to identify potential upselling opportunities while providing customer assistance.
• Attended weekly team meetings to contribute to continuous improvement initiatives.

•Facilitated digital data management with strong attention to detail.
•Assisted with customer-related data requests and administrative tasks.
•Organised records to support business operations.
•Collaborated with team members via remote platforms.
•Enhanced analytical thinking and remote collaboration skills.

• Streamlined processes for quicker problem-solving and improved productivity.
• Conducted frequent follow-ups to ensure complete resolution of issues and overall customer satisfaction.
• Utilised various CRM systems to improve efficiency.
• Managed inbound calls for a seamless customer experience.