Surgical care, Public Health, Intensive care, maternal and child healt, geriatrics, sexual health
OLUWATOYIN JOHNSON AKOMOLAFE
NURSING
Lagos, NIGERIA,LA
Summary
Hardworking Registered Nurse with 10 years of experience in providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
1
1
Certification
2
2
Language
Work History
Registered Nurse
LAGOS UNIVERSITY TEACHING HOSPITAL
IDI ARABA, LAGOS
09.2016 - Current
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Provided direct patient care, stabilized patients and determined next course of action.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.
- Managed quality care for patients with varied conditions, including heart failure, end-stage renal disease and coronary artery disease.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Fostered improvement in all operational facets, including staff development, personnel training and standards of patient care.
- Investigated and resolved issues affecting hospital operations and patient care, including power or system outages, patient or family grievances, security issues and employee issues.
- Oversaw delivery of care for all patients on [Number]-bed medical-surgical unit, providing direct care to up to [Number] patients, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians and unit clerks.
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Managed care for post-operative patients from initial recovery through discharge.
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over [Number] patients daily.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Minimized hospital stays with recovery-centered approaches, reducing in-patient stay length [Number]% on average.
- Organized and managed care of patients undergoing various therapies and procedures, including [Type] and [Type] procedures.
- Supervised and managed functions for [Number]-bed [Type] unit, including daily scheduling, tasking and administration.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
- Managed [Number] nurses and nursing activities in [Number]-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Observed and reported patient condition, progress and medication side effects to accurately document updates.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Audited charts and reviewed clinical documents to verify accuracy.
- Changed out tracheostomies, gastrostomy buttons and catheters regularly to prevent infection or other problems.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
- Prepared patients for surgery, educating patients and family members on surgical procedures such as [Type] and [Type].
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for [Type] rehabilitation unit.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Implemented interventions, including medication and IV administration, catheter insertion and airway management.
- Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
- Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
Contact Center Agent
MARINA MEDICAL (HMO) SERVICES LIMITED
SURULERE, LAGOS, NIGERIA
01.2015 - 12.2019
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Responded to customer requests for products, services and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Entered customer interaction details in POWERSOFT to track requests, document problems and record solutions offered.
- Entered customer interaction details in [Powersoft) to track requests, document problems and record solutions offered.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Recommended health plans to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Maintained user account data by initiating account access and establishing in database.
- Educated customers on company systems, form completion, and access to services.
- Established and fostered strong [Type] and [Type] relationships through application of excellent interpersonal skills.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Maintained high levels of customer satisfaction and retention by [Action] and [Action].
- Helped average of [Number] customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Entered customer information into customized computer system with [Software] to document and organize client records.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Described and explained details about [Product or Service] options to inform customers and guide purchasing decisions.
- Addressed escalated customer service issues sent from [Type] and [Type] teams to save customer relationships.
- Resolved over [Number] customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Education
BACHELOR oF NURSING SCIENCE - NURSING
OBAFEMI AWOLOWO UNIVERSITY,
ILE-IFE, OSUN STATE, NIGERIA 11.2014 - 12.2019
REGISTERED NURSE - NURSING
EKITI STATE TEACHING HOSPITAL SCHOOL OF NURSING
ADO-EKITI, EKITI STATE, NIGERIA 10.2008 - 11.2011
HIGHER DIPLOMA/REGISTERED PUBLIC HEALTH NURSE - Public Health Nursing
OBAFEMI AWOLOWO UNIVERSITY
ILE-IFE, OSUN STATE, NIGERIA 11.2014 - 10.2020
Skills
Patient and family advocacy
Accomplishments
- Documentation - Ensured charting accuracy through precise documentation.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Surgical Preparation - Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Vitals Testing - Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
Additional Information
I am a goal getter who loves difficult tasks
Certification
Leadership and Management in health by University of Washington
Interests
reading, playing ludo games, teahing
I read Nursing and Medical journals, textbooks, news etc
Timeline
Leadership and Management in health by University of Washington
12-2019
Registered Nurse
LAGOS UNIVERSITY TEACHING HOSPITAL
09.2016 - Current
Contact Center Agent
MARINA MEDICAL (HMO) SERVICES LIMITED
01.2015 - 12.2019
BACHELOR oF NURSING SCIENCE - NURSING
OBAFEMI AWOLOWO UNIVERSITY,
11.2014 - 12.2019
HIGHER DIPLOMA/REGISTERED PUBLIC HEALTH NURSE - Public Health Nursing
OBAFEMI AWOLOWO UNIVERSITY
11.2014 - 10.2020
REGISTERED NURSE - NURSING
EKITI STATE TEACHING HOSPITAL SCHOOL OF NURSING
10.2008 - 11.2011