Oluwatoyin Otitoju
Lagos,Nigeria
Summary
Productive and highly motivated sales professional with over 5 years of experience in sales environment with strong background in team management, telesales, sales generation, call handling, building strong client relationships and increase satisfaction.
Demonstrates proficiency in sales techniques, fostering collaboration, understanding customer
needs, solving pain points, revenue growth, customer retention and delivering exceptional client experiences in fast-paced environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Language
Work History
Sales team leader
Prepclass tutors
Lagos, Nigeria
10.2021 - 01.2025
- Increased profit growth by 10% through process improvements
- Increased client acquisition by 80% by identifying potential clients
- Conducted regular performance reviews and provided tailored feedback for employee development
- Enhanced client retention, achieving 85% retention rate
- Secured loyalty partnership with British Council, enhancing client conversion and Lagos office branding
- Pioneered innovative sales process boosting customer satisfaction by 25%
Telesales Executive
Prepclass tutors
Lagos, Nigeria
07.2019 - 10.2021
- Boosted customer retention rates by 65% with regular training and staff development
- Delivered outstanding customer service, opened new accounts, managed client interactions
- Identified client needs, demonstrated products, and sustained long-term relationships
- Demonstrated strong time management to achieve sales targets within deadlines
Telesales Executive
StarTimes Nigeria
Lagos, Nigeria
11.2018 - 06.2019
- Reactivated 70% of dormant accounts via targeted communications and tailored solutions
- Collaborated with teams to deliver innovative solutions for customer concerns
- Trained new team members to achieve targets
- Opened new accounts and maintained comprehensive customer database
Sales & Marketing Executive / Data entry
Nosak group
Lagos, Nigeria
01.2017 - 10.2018
- Developed and executed lead generation strategies exceeding sales targets by 150% in Q2
- Led sales and marketing team to surpass quarterly targets by 10%
- Cultivated strong relationships with new and existing clients to enhance retention
- Achieved monthly sales and performance KPIs to drive team success
- Analysed sales data with Sage 50 to project revenue growth
Education
Higher National Diploma - Mathematics and Statistics
Ekiti State Federal Polytechnic
Ekiti Sate 01.2014 - 02.2016
Skills
- Inbound and outbound
- Team Management
- Effective communication
- Negotiation and Persuasion
- Client Relationship Management
- CRM
- Recruitment and training coordination
- Time management expertise
- Lead Nurturing
- Data Entry
- Problem Solving
- Active listening
Languages
English
Fluent
German
Intermediate
Certification
German Language (Beginner/Intermediate) – 2024 – Present
• Team Management Training (Entry-Level) – May 2023 – June 2023
• Aggressive Selling – Nosak Training Centre | May 2018 – August 2018
Timeline
Sales team leader
Prepclass tutors
10.2021 - 01.2025
Telesales Executive
Prepclass tutors
07.2019 - 10.2021
Telesales Executive
StarTimes Nigeria
11.2018 - 06.2019
Sales & Marketing Executive / Data entry
Nosak group
01.2017 - 10.2018
Higher National Diploma - Mathematics and Statistics
Ekiti State Federal Polytechnic
01.2014 - 02.2016
References
References available upon request.
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