Oluwatoyin Oladele
Osogbo
Summary
Dedicated customer service professional with expertise in conflict resolution and team collaboration. Proven ability to enhance customer satisfaction through effective communication and problem-solving.
Overview
2026
2026
years of professional experience
2009
2009
years of post-secondary education
Work History
Customer Service Representative
Pruvia integrated limited
Osogbo , Nigeria
11.2025 - 11.2025
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication.
- Documented customer interactions in the management system.
- Collaborated with team members to improve service delivery.
- Provided feedback on customer preferences and trends.
- Engaged in training sessions to enhance product knowledge.
- Maintained accurate records of customer transactions and issues.
- Supported promotional campaigns by informing customers about offers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
Pruvia integrated limited
Osogbo , Nigeria
Education
Academy of Success
Osogbo , Nigeria Skills
- Customer service
- Conflict resolution
- Team collaboration
- Data entry
Timeline
Customer Service Representative
Pruvia integrated limited
11.2025 - 11.2025
Customer Service Representative
Pruvia integrated limited
Academy of Success