Power BI, CRM 365, Microsoft Power Point, Excel and Word
Oluwatoyin Gbenga-Akinyemi
Trade Products Manager
Lagos
Summary
Diligent Product Manager offering 4 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of product launch. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced, highly determined and passionate about developing innovative methods to drive sales.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
5
5
Certifications
Work History
Product Manager - Trade Products. TBG
FirstBank of Nigeria Ltd
08.2022 - Current
- Developed and Managed a diverse portfolio of Offshore Transfer and Invisible Trade products lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Partnered with Corporate, Commercial and Retail Relationship Teams to deliver tailored trade solutions, increasing Domiciliary income by 160% YoY performance from 2023 to 2024.
- Drove innovation in Offshore transfer and Invisible Trade products by initiating digital enhancements.
- Coordinated design meetings and decisions with internal departments and teams, in addition to project planning and execution with other stakeholders.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate upcoming features and products to internal teams and clients.
- Conducted competitor and market analysis to identify market opportunities which inform strategic business decisions.
- Optimized product performance with data-driven analysis and continuous improvement initiatives and delivered operating plan for achievement of growth objectives which include market share and revenue.
- Develop effective training materials. Delivered training and advisory support to internal stakeholders to improve product knowledge, and provide solutions to meet customers needs resulting in higher close rates.
- Streamlined Trade Operations in collaboration with Operations, Compliance and IT Teams, reducing turnaround time by 50% and improving client satisfaction.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at Bi-monthly sessions.
- Liaised with clients to better understand business needs and conducting thorough market research.
Business Operational Risk Manager
First Bank of Nigeria Ltd
02.2022 - 04.2023
- Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
- Optimized resources allocation by prioritizing high-impact risks that posed significant threats to business objectives.
- Focus on identifying and mitigating operational risks, Monitor risk exposure and progress towards goals.
- Driving Implementation and training employees on adoption and utilisation of Integrated Governance Risk and Control Solution which is designed to improve overall Risk and Assurance Functions in FirstBank
- Conducted monthly meetings and generated reporting to support risk monitoring and management.
- Delivered presentations and training courses to promote best practices for operational risk management principles and best practices.
- Oversee Quarterly Risk and Control Self-assessment exercise for Corporate Banking Directorate
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
- Maintained up-to-date knowledge of industry trends to proactively address emerging risks.
- Represented the Directorate at the monthly Board Risk and Compliance Committee meeting.
Product Manager, Govt &Regulatory Affairs Officer
First Bank of Nigeria Ltd
06.2020 - 07.2022
- Responsible for managing and implementing marketing activities through research and data gathering shared with Sales Team to drive customer acquisition.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities and to accomplish regulatory goals and achieve full compliance with all products.
- Recommended improvements to processes and conducted continuous evaluations to make proactive adjustments to Sales approaches.
- Responsible for correspondences between Regulatory Agencies and the Bank in terms of Government collections.
- Implemented process improvements that streamlined workflows and increasing operational efficiency. Assisted with regulatory product compliance initiatives such as Hosting Document inventory on Share Point.
- Managed fees and applications, tracked product progress and handled all responses to regulatory inquiries.
- Collaborated with Regulatory committees to make and evaluate plans and policies.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Head, Helpdesk -Transaction Banking Group
First Bank of Nigeria Ltd
02.2019 - 05.2020
- Trained and Deployed Job cards, support slides to educate branch staff on Transaction Banking Products and Services, functionalities, features and first-level resolutions and issues.
- Responded daily to 120 calls, Mails, CRM and Helpdesk login incident types with description, resolution and open and close date/times, escalate issues to relevant departments in the Bank, follow through to resolution and provide adequate feedback.
- Provided back-end support to over 500 branches on branch posting issues across Transaction Banking Cash Management platforms.
- Engaged with vendor applications' service support groups to bring resolution to system performance or other processing issues.
- Responded promptly to incoming requests for technical support and patiently walked individuals through basic troubleshooting tasks.
- Trained, mentored and developed new staff to optimize team performance with positive and encouraging techniques to maximize performance and team contributions.
Onboarding Specialist - Transaction Banking Group
First Bank Nigeria Ltd
04.2016 - 01.2019
- Established excellent delivery of customer service which resulted in customer retention and growth of customers on the platform from less than 200 to over 700 customers.
- Providing extensive IT support to both internal and external customers
- Proactively engaging customers to scope their platform/solution requirements/needs, this resulted in the birth of First Bank's competitive one-stop Transaction Banking Services platform FirstDirect
- Monitoring and analyzing industry trends to ensure First Bank remains competitive and remain industry lead.
- Developing and facilitating of training/presentation sessions for customers and Bank Staff to keep all stakeholders abreast of our products.
- Monitoring and engaging all on-boarded customers to ensure continuous usage of TB products platform/solutions this result in over 75% activity level across our products.
Branch Operations
First Bank of Nigeria Ltd
02.2008 - 03.2016
- Ensured effective and timely resolution of customers' issues and service delivery to customers
- Handle Probate requests in accordance with customer mandate and relevant law
- Processing and Issuance of E-Business Products and Debit Cards
- Undertook the responsibility to maintaining decorum/orderliness in the unit and oversee all activities in the Customer Service Unit and Branch in general
- Render all reports-Daily, Weekly and Monthly within stipulated Turn Around Time to appropriate Authority.
- Handle all Vault activities; vault in/out activities, vault cash indent, requisition and evacuation, Modify cash transactions above subordinates' limit
- Maintain Optimal ATM uptime ensuring excellent service delivery, Reconciliation and Proofing of ATM Till Account, whilst creating other professional helpful and friendly environment for both internal and external customers
- Domestic transfers and ensure proper processing and issuance of Bank Draft/cheques
- Handle Domiciliary account withdrawals and lodgments from customers, Foreign Funds transfer including Western Union and Moneygram transactions in addition to Sales of BDC, PTA, Issuance and repurchase of foreign drafts; clearing for foreign cheques, Initiate the processing of Form M, Form A transfers.
- Processing of outward clearing cheques after receiving from the tellers, Ensuring due diligence on cheques handling,
Prepare Caution notices as applicable and treat returned cheques for onward delivery to customers
Administrative Officer
National Environmental Standards and Regulatory Enforcement Agency - NESREA
08.2007 - 12.2007
- Standardized office structures and processes to promote collaboration and increased performance.
- Executed record filing system to improve document organization and management and created, prepared and delivered reports to various departments.
Education
MPIA - Public & International Affairs
University of Lagos
01.2019 - 12.2021
Bachelor of Arts - English
University of Lagos
01.2001 - 12.2005
WASSCE - Secondary Education
Queen's College
09.1996 - 07.1999
Skills
Trade Products management
Product lifecycle management
Product development
Product vision and strategy
User story creation
Business case development
Teamwork and collaboration
Customer empathy
Self-motivated, with a strong sense of personal responsibility
Excellent communication skills (both verbal and written)
Production optimization, Product Promotion, Cross-Selling & Up-Selling
Excellent Customer Handling skills (Resolving Customer Queries, Customer Complaints, Handling and Processing Customer requests)
Excellent Team Player, Flexible and Detail-oriented, self-motivated, highly result focused and Goal-driven
Excellent communication skills Excellent probing and investigative skills to resolving very critical and complex issues
Ability to learn and adapt as duties demand
Experience in Risk management that drives business resilience, improves efficiency, and lowers compliance costs
Accomplishments
- Collaborated with team of 10 for the Implementation of CBN TSA Integration for First Bank
- Achieved Income growth of 15% through effective improvement of Domiciliary Transfer operations
- Received Executive commendation for remarkable improvement of the Department's CRM performance
- Earned Department's MVP and Star awards for 2 consecutive Years - 2021 and 2022
- Supervised team of 5 staff members.
Software
Certification
International Trade Rules Training Programme
Interests
Reading, Travelling, Watching Documentaries and Community Involvement
Timeline
Product Manager - Trade Products. TBG
FirstBank of Nigeria Ltd
08.2022 - Current
Business Operational Risk Manager
First Bank of Nigeria Ltd
02.2022 - 04.2023
Product Manager, Govt &Regulatory Affairs Officer
First Bank of Nigeria Ltd
06.2020 - 07.2022
Head, Helpdesk -Transaction Banking Group
First Bank of Nigeria Ltd
02.2019 - 05.2020
MPIA - Public & International Affairs
University of Lagos
01.2019 - 12.2021
Onboarding Specialist - Transaction Banking Group
First Bank Nigeria Ltd
04.2016 - 01.2019
Branch Operations
First Bank of Nigeria Ltd
02.2008 - 03.2016
Administrative Officer
National Environmental Standards and Regulatory Enforcement Agency - NESREA
08.2007 - 12.2007
Bachelor of Arts - English
University of Lagos
01.2001 - 12.2005
WASSCE - Secondary Education
Queen's College
09.1996 - 07.1999