Writing
Oluwatoyin Fanisi
Customer Service Professional
Lokoja,Kogi
Summary
Talented leader and analytical problem-solver with over eight years of experience successfully managing front-line customer service operations.
Overview
3
3
Languages
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Head of Processing
United Bank For Africa
lokoja, Kogi
10.2020 - Current
- Provide leadership and direction at the unit level and continually enhance team performance to delight customers through efficient transaction processing.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
- Adherence to the bank's service level agreement in terms of TAT for all products and services.
- Recommend Process Improvements as relates to Customer Service Support in a bid to ensure service efficiency and cost minimization.
- Ensure effective and timely service delivery to customers at all customer service unit
Customer Service Officer
United Bank for Africa
lokoja, Kogi
07.2015 - 10.2020
- Promoted company brand and unique offerings through personalized customer service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Provided basic technical support for customers on different electronic banking products.
Direct Sales Agent
First City Monument Bank
lokoja, Kogi
10.2013 - 06.2015
- Acquired new relationship to increase the bank's customer based
- Informed customers of promotions to increase sales productivity and volume.
Education
Bachelor of Technology - Physics/Electronics
Federal University Of Technology Minna
Nigeria 09.2005 - 03.2011
High School Diploma -
Aunty Ayo International School Ikoyi
Lagos 09.2004 - 06.2005
Skills
Well-trained in Finacle 10 Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Public Speaking
Teaching
Theatre arts
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Head of Processing
United Bank For Africa
10.2020 - Current
Customer Service Officer
United Bank for Africa
07.2015 - 10.2020
Direct Sales Agent
First City Monument Bank
10.2013 - 06.2015
Bachelor of Technology - Physics/Electronics
Federal University Of Technology Minna
09.2005 - 03.2011
High School Diploma -
Aunty Ayo International School Ikoyi
09.2004 - 06.2005