Writing
Oluwatoyin Fanisi
Customer Service Professional
Lokoja,Kogi
Summary
Talented leader and analytical problem-solver with over eight years of experience successfully managing front-line customer service operations.
Overview
3
3
Languages
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Head of Processing
United Bank For Africa
lokoja, Kogi
10.2020 - Current
- Provide leadership and direction at the unit level and continually enhance team performance to delight customers through efficient transaction processing.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
- Adherence to the bank's service level agreement in terms of TAT for all products and services.
- Recommend Process Improvements as relates to Customer Service Support in a bid to ensure service efficiency and cost minimization.
- Ensure effective and timely service delivery to customers at all customer service unit
Customer Service Officer
United Bank for Africa
lokoja, Kogi
07.2015 - 10.2020
- Promoted company brand and unique offerings through personalized customer service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Provided basic technical support for customers on different electronic banking products.
Direct Sales Agent
First City Monument Bank
lokoja, Kogi
10.2013 - 06.2015
- Acquired new relationship to increase the bank's customer based
- Informed customers of promotions to increase sales productivity and volume.
Education
Bachelor of Technology - Physics/Electronics
Federal University Of Technology Minna
Nigeria 09.2005 - 03.2011
High School Diploma -
Aunty Ayo International School Ikoyi
Lagos 09.2004 - 06.2005
Skills
Well-trained in Finacle 10 Software
Filing and data archiving
Mail handling
Verbal and written communication
Customer Service
Flexible & Adaptable
Key holder experience
Complaint resolution
Administrative support
Good listening skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Public Speaking
Teaching
Theatre arts
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Head of Processing
United Bank For Africa
10.2020 - Current
Customer Service Officer
United Bank for Africa
07.2015 - 10.2020
Direct Sales Agent
First City Monument Bank
10.2013 - 06.2015
Bachelor of Technology - Physics/Electronics
Federal University Of Technology Minna
09.2005 - 03.2011
High School Diploma -
Aunty Ayo International School Ikoyi
09.2004 - 06.2005