Oluwatoyin Adepoju
Product Manager
Lekki Phase 1
Summary
Dynamic Senior Product Manager with over 10 years of quality experience and performance. I am adept at product enhancement and road-mapping strategy. I am driven to increase revenue and product awareness through strategic marketing initiatives and SEO prowess. I am a forward thinker with great solution-oriented problem solving skills
Overview
14
14
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Senior Product Manager, Head of Diaspora Banking
Providus Bank Plc
Victoria Island
01.2022 - Current
- I strategize and provide technical backstopping and intellectual leadership to the Bank on activities pertaining to better mobilizing Diaspora involvement in development, including remittances and other innovative approaches, to leverage their participation and resources in Investment, mortgage, lifestyle programs through public-private partnerships.
- I evaluate customer's financial data or investment objectives and recommend products/services based on the client's risk profile and personal financial statements
- As a product manager, I also develop strategies to achieve the fees and Commission objectives of the financial year as well as monthly expectations
- Embodied as a technical product manager, I also work with my technology team to build customized business solutions or enhance existing solutions for efficient inward/outward remittances for our diaspora customers
- Working hand in hand with my Compliance team; in line with the CBN Guidelines for Money Transfer Operations; and as a frontline compliance officer, I ensure strict compliance to all Regulatory/relevant policies and regulations, especially in cases of huge funds.
- I incorporate product changes into the Banks marketing mix to drive customer engagement and maximize profits.
Senior Product Manager, Head of Diaspora Banking
Zenith Bank Plc
11.2020 - 12.2021
- As the pioneer staff, i planned, developed, and implemented business strategy activities that promotes brand awareness which translates to customer acquisition.
- I strategize and develop engagements that assist nascent diaspora groups invest back home to Nigeria in the areas of real estate, investment, lifestyle, hospitality and concierge services, etc.
- I design and oversee focused research and development activities to advance the field's understanding of the linkages among migration, and remittances. I do this by training staff and partners on best practices for engaging diasporas and channeling diaspora resources for many migrants both domestic and international.
Product Manager, International Money Transfers
Zenith Bank Plc
Victoria Island
03.2016 - 12.2020
- I implement appropriate value propositions for customers in the Diaspora who are willing to invest in Nigeria or in need of inward/outward remittance solutions, in order to bridge business opportunity gaps existing in this segment.
- I provide advisory and value-added service by analyzing customer’s investment needs and recommend appropriate investment options (such as: stock market, Real estate etc.) that would be beneficial to both the customer and the Bank.
- I evaluate customer's financial data or investment objectives and recommend products/services based on the client's risk profile and personal financial statements
- As a product manager, I also develop strategies to achieve the fees and Commission objectives of the financial year as well as monthly expectations.
- I articulate the business value to our FLAs via quarterly classroom and virtual trainings so they understand the intent behind new product or product release.
- Embodied as a technical product manager, I also work with my technology team to build customized business solutions or enhance existing solutions for efficient inward/outward remittances for our diaspora customers.
- Working hand in hand with my Compliance team; in line with the CBN Guidelines for Money Transfer Operations; and as a frontline compliance officer, I ensure strict compliance to all Regulatory/relevant policies and regulations, especially in cases of huge funds
Customer Services Manager
Zenith Bank Plc
Victoria Island
02.2011 - 06.2016
- Provide splendid customer services to customers in a friendly and courteous manner at all times
- Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
- Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
- Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
- Inform and suggest new banking products to customers
- Provide information to customers on their account status and account balances
- Open new bank accounts according to laid down rules and guidelines
- Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
- Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
Business Development Executive
EA Capital Management Limited
06.2009 - 02.2011
- Completed and submitted monthly and yearly reports to support executive decision making.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Planned marketing initiatives and leveraged referral networks to promote business development.
Marketing Intern
Audio Visual Fest
Ikeja
02.2009 - 06.2009
- Created proposals and organized pursuit documentation to support marketing staff.
- Collaborated with team members to help expand marketing channels.
- Prepared persuasive sales and marketing presentation materials to engage clients.
- Contributed to mock-ups, email campaigns and social media content.
- Helped with planning and hosting of marketing events.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
Education
Master of Science - Media & Communications, Marketing Communications
School of Media & Communication, Pan-Atlantic University
Lagos 08.2012 - 12.2014
Bachelor of Arts - History & Strategic Studies
University of Lagos
Lagos 09.2003 - 01.2008
Skills
- Product lifecycle management
Certification
Project Management
Affiliations
National Institute of Management
Nigerian Institute of Marketing
Advertising Practitioners Council of Nigeria (APCON)
Public Relations Consultants Association of Nigeria (PRCAN)
Timeline
Senior Product Manager, Head of Diaspora Banking
Providus Bank Plc
01.2022 - Current
Senior Product Manager, Head of Diaspora Banking
Zenith Bank Plc
11.2020 - 12.2021
Product Manager, International Money Transfers
Zenith Bank Plc
03.2016 - 12.2020
Master of Science - Media & Communications, Marketing Communications
School of Media & Communication, Pan-Atlantic University
08.2012 - 12.2014
Customer Services Manager
Zenith Bank Plc
02.2011 - 06.2016
Business Development Executive
EA Capital Management Limited
06.2009 - 02.2011
Marketing Intern
Audio Visual Fest
02.2009 - 06.2009
Bachelor of Arts - History & Strategic Studies
University of Lagos
09.2003 - 01.2008
Similar Profiles
HANNAH ADEKANYEHANNAH ADEKANYE
Call Center/ Customer Service Representative at Providus BankCall Center/ Customer Service Representative at Providus Bank
HANNAH ADEKANYEHANNAH ADEKANYE
Online Account Opening Team at Providus BankOnline Account Opening Team at Providus Bank
OLORUNSHOLA AYANFEOLORUNSHOLA AYANFE
FEP & Channel Application Support at PROVIDUS BANKFEP & Channel Application Support at PROVIDUS BANK