Oluwatosin Opeyemi Adetula
Customer Service, Tax Administrator
Abuja
Summary
Organized and adaptable customer service personnel and tax administrator with 15 years’ experience working in various office environments. I am good at planning, tracking progress, documenting results, writing reports and presenting findings to appropriate parties.
Overview
15
15
years of professional experience
2
2
Certificates
Work History
Tax Accountant
Federal Inland Revenue Services
10.2020 - Current
- Posting of assessments and payments in the Kalamazoo cards
- Cross check the assessments against payments, endorse tax position and letter of undertaking
- To confirm original credit notes submitted by the tax payer as against web portal search credit notes
- Payment receipt confirmed is used to complete the tax position annexures.
Project Manager
MofinaIT
06.2012 - 08.2020
- Remote
- Manage the team
- Ensure that every issue or risk (no matter what it is) is documented in the appropriate log by the PMO’s
- Ensure that a delivery plan is created the first week project is assigned
- Ensure we work with product owner to gain clarity on the application and what we are meant to do
- Ensure that the PMO is available at every meeting
Customer Service/ Funds transfer/ Cash Officer/ Head of operations
Ecobank Nigeria PLC
Kano
01.2007 - 02.2012
- Of operations
- Training staff on effective customer service strategies
- Supervising the movement of funds to and from the bank vault and maintaining back up dual control for safekeeping
- Cross-selling bank products and services to customers based on their needs and in accordance with the banks policies
- Processing ATM/Debit Cards, Bank Drafts, Cheque/Withdrawal Book, Bank Statement requests and troubleshooting problems with the banking application
- General office administration
- Supervision of support staff such as Drivers, Cleaners, Securities
- Procurement/Requisition of office supplies on SAP
- Supervision of office Vendors
Education
Master - Business Administration
Bayero University
Bachelors of science - Sociology
University of Ilorin
Skills
Negotiation – being able to find a win-win scenario when faced with conflicts is an asset to the team I leadScheduling – this enables me deliver things more successfullyRisk management – being able to control risk as far as it gives me succour that I am on top of my jobCritical thinking – I have built my critical thinking through practice and equipping myself with tools and approaches to help structure arguments logically and see things from all angles before making final decisionCommunication – Work information need not be subdued due to physical presence of supervisors or co-workers I have developed extensively how to use web and online conferencing to communicate and also built on my reporting toolsCore competenciesVerbal and written communication - I can handle incoming correspondence from customers, suppliers in a timely and professional manner and also have friendly and positive attitude when interacting with both internal and external customersStrategic planning - I prioritize task in order of importanceResourcefulness - I easily adapt to change and getting the job done through multi-tasking and creative thinking skillsDetail-oriented - I have an eye for detail and as such I capture data accurately and also catch potential typos and grammatical errorsAnticipates needs - I have the ability to anticipate needs and complete important task without needing to be asked
- Federal and state tax returns
- Corporate tax filings
Certification
International Scrum Institute
Timeline
Tax Accountant
Federal Inland Revenue Services
10.2020 - Current
Project Manager
MofinaIT
06.2012 - 08.2020
Customer Service/ Funds transfer/ Cash Officer/ Head of operations
Ecobank Nigeria PLC
01.2007 - 02.2012
Master - Business Administration
Bayero University
Bachelors of science - Sociology
University of Ilorin