Oluwatosin Nelson Daramola
Lagos
Summary
Travel and operations professional with over nine years of experience across travel consultancy, visa services, customer relations, travel coordination, documentation, logistics, and cargo operations. Throughout my career, I have worked closely with individuals, families, corporate clients, and service providers to organise travel arrangements and ensure that applications, bookings, and supporting documents are properly handled.
I have practical experience in visa processing, flight and hotel reservations, travel packages, itinerary planning, transportation arrangements, and client support. I am comfortable managing several client requests at the same time, following up on applications, resolving issues, and keeping accurate records.
I am organised, dependable, and customer-focused, with strong communication and problem-solving skills. I also have an academic background in Psychology and further training in Data Science, which has strengthened my analytical and technology-related skills.
Overview
1
1
Language
1
1
Certification
6
6
years of post-secondary education
12
12
years of professional experience
Work history
Travel Consultant
SUPER INTERNATIONAL TRAVELS LIMITED
Lagos
2024.10 - Current
- Assist clients with visa applications and prepared supporting documents for various destinations, ensuring compliance with requirements.
- Explain visa requirements and procedures to clients and help them understand the documentation required for their applications.
- Coordinate tours, travel packages, flights, accommodation, and other related travel services.
- Communicate with clients and service providers to ensure that travel arrangements are properly organised.
- Monitored applications, bookings, and client requests and provided updates.
- Addressed client enquiries and resolved issues throughout the travel process, enhancing client satisfaction.
- Support the training of staff in visa processing, tours, and other travel-related procedures.
- Verified customer insurance and documentation ahead of travel for reduced risk.
- Kept up-to-date with the latest industry trends to provide accurate information and advice.
Travel Consultant
STRATEGY CONNECT TRAVELS
Lagos
2021.05 - 2024.09
- Managed travel arrangements for individual and corporate clients, including flights, accommodation, transportation, and travel packages.
- Consulted with clients to understand their travel preferences and requirements. and helped them select destinations and services that suited their needs and budgets.
- Provided clients with practical information and guidance before their trips.
- Educated clients on current travel restrictions, providing relevant, up-to-date information via phone and email.
- Assisted clients with changes to itineraries, travel disruptions, and other unexpected issues.
- Coordinated payments, client balances, bookings, and other travel-related records.
- Built and maintained good working relationships with clients, hotels, airlines, and other service providers.
- Promoted seasonal travel offers and upsold additional tours and experiences.
- Explained the benefits of purchasing travel insurance to clients to boost Average Transaction Value.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
Travel consultant
ROCK SPRINGS VENTURES AND SERVICES LIMITED
Lagos
2018.11 - 2021.04
- Achieved customer satisfaction by providing tailored travel solutions.
- Assisted clients with flight bookings, accommodation, and transportation, ensuring seamless travel experiences.
- Recommended travel packages based on individual client requirements and available budgets.
- Provided information on destinations, travel arrangements, and related services.
- Coordinated with suppliers to secure competitive rates and quality services for clients.
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Supported the daily coordination of travel operations and followed up on outstanding client requests.
- Contributed to team meetings, fostering a collaborative work environment that enhanced project outcomes.
Travel consultant
MARUVI TRAVELS AND TOURS
Lagos
2017.06 - 2018.10
- Consulted with clients on travel plans to design tailored itineraries that meet their preferences and needs.
- Coordinated flights, hotel reservations, tours, transportation, and other travel services, ensuring seamless travel experiences for clients.
- Facilitated itinerary changes and resolved travel-related concerns, enhancing client satisfaction and travel experience.
- Followed up on reservations and ensured that travel arrangements were completed within the required timelines.
- Prepared and organised supporting documents for visa applications.
Cargo and Courier Officer
PEACOCK AVIATION AND ALLIED SERVICE LTD.
Lagos
2016.08 - 2017.05
- Reviewed import and export documents and prepared air waybills and other required shipping documents.
- Handled cargo documentation and maintained accurate shipment records.
- Assisted with the coordination of cargo collection, movement, and delivery.
- Kept records of cargo movement, inventory, and deliveries.
- Sorted packages according to their destination zones, efficiently increasing productivity.
- Secured all packages effectively before transportation to decrease damage.
- Communicated with all partners, including dispatchers, upper management, and colleagues.
- Engaged with customers and stakeholders to provide timely updates on shipment status and address inquiries effectively.
Travel Consultant
VERTICAL HORIZONTAL STRATEGIES LIMITED
Lagos
2014.10 - 2016.07
- Assisted clients with travel, visa, and passport-related requirements.
- Promoted travel products and services and supported the company's sales activities.
- Responded to customer enquiries and helped resolve complaints and service issues.
- Maintained customer, statistical, and financial records.
- Provided general administrative and operational support to the travel team.
Education
Bachelor of Science - Psychology
University of Ibadan
Ibadan, Oyo State, Nigeria 2011.09 - 2017.02
Master of Science - Data Science
Rome Business School
Rome, Italy 2024.11 - 2025.11
Skills
- Itinerary planning
- Transportation coordination
- Accommodation management
- Lodging arrangements
- Booking modifications
- Travel regulations
- GDS familiarity
- Customer Service
- Leisure travel
- Effective communication
- Effective networking
- Risk management
- English fluency
Languages
English
Beginner
Certification
- Amadeus Training | 2015
- IATA Diploma in Cargo Services | 2015
- IATA Diploma in Dangerous Goods Regulations | 2015
- Galileo Training | 2018
Timeline
Master of Science - Data Science
Rome Business School
2024.11 - 2025.11
Travel Consultant
SUPER INTERNATIONAL TRAVELS LIMITED
2024.10 - Current
Travel Consultant
STRATEGY CONNECT TRAVELS
2021.05 - 2024.09
Travel consultant
ROCK SPRINGS VENTURES AND SERVICES LIMITED
2018.11 - 2021.04
Travel consultant
MARUVI TRAVELS AND TOURS
2017.06 - 2018.10
Cargo and Courier Officer
PEACOCK AVIATION AND ALLIED SERVICE LTD.
2016.08 - 2017.05
Travel Consultant
VERTICAL HORIZONTAL STRATEGIES LIMITED
2014.10 - 2016.07
Bachelor of Science - Psychology
University of Ibadan
2011.09 - 2017.02