Oluwatosin Morenike Shoge

• Challenges Encountered
• Before my arrival as an intern, there was no proper administrative procedures to effectively run the company's customer database, register the clients complaints and feedbacks
• Action Implemented
• I introduced a mechanism to reduce the ambiguity in data management as well as properly plan the perfect routine that would ensure seamless and safe operations in the department
• Result Achieved
• The outcome was enormous as it reduced time wastage.

Other duties performed;

• Provided clerical support, addressing routine and special requirements.
• Sorted, organized and maintained files.
• Prepared meeting rooms and materials and recorded important information.
• Produced high-quality communications for internal and external use.

• Encountered
• There was no proper documentations of casual workers, no welfare arrangement and medical files
• Actions Implemented
• I filled in the gap by providing exceptional administrative services to the outsourcing company and created a database for the respective entries of the aforementioned workers
• Results Achieved
• There was great improvement.

Other duties includes;

• Standardized office structures and processes to promote collaboration and increased performance.
• Executed record filing system to improve document organization and management.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Created, prepared and delivered reports to various departments.
• Interpreted and communicated complex fiscal and administrative concepts to operational staff.
• Notified proper authorities and leadership in emergency situations.

• Plot 5a, Block K, Opp. Zartech Ltd Oluyole Ibadan
• Challenges Encountered
• Inadequacy of information from the outsourcing managers, which leads to poor management of the contract staff
• Non-availability of timing procedures
• Inappropriate work ethics
• Actions Executed
• We had a meeting with the outsourcing managers on how best to disseminates information to the management and also to communicate company's objectives and aims to the staffs
• Installed a biometric clock in to enable proper timing procedures
• Ensured that all workers are familiar with the work culture of the company and adapt to it
• Results Achieved Work Ethic was improved
• Abseentism was curbed
• Proper relationship was build between the management and outsourcing managers.

Duties performed;

• Maximized performance by monitoring daily activities and mentoring team members.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Developed and maintained relationships with customers and suppliers through account development.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Evaluated suppliers to maintain cost controls and improve operations.

• Liaised between multiple business divisions to improve communications.
• Directed and controlled medical, dental and vision benefit packages.
• Oversaw hiring, staffing and labor law compliance.
• Collaborated with entire human resource department to discuss new ways to recruit top talent.
• Managed benefits enrollment by answering questions and aiding employees with login details.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
• Oversaw exit interviews and off-boarding process for resigned and terminated employees.
• Updated HR database with new employee information, changes in benefits and other details.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Advocated for staff members, helping to identify and resolve conflicts.
• Oversaw HR needs for over 100 factory staff-employee operation across 10 departments.
• Improved office efficiency by effectively managing internal communications and correspondence.

• Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
• Processed employee claims involving performance issues and harassment.
• Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
• Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
• Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
• Managed employee disputes by employing conflict resolution techniques.
• Developed focused training programs, leadership pipeline and succession plans.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.

• Implemented performance reviews and motivational strategies to elevate HR team results.
• Supervised and mentored direct reports and developed talented HR teams.
• Developed focused training programs, leadership pipeline and succession plans.
• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Organized and led staff orientation programs and training to promote collaboration.