OLUWATOSIN FISAYO MEJIDADE
Ibadan,Oyo State
Summary
Highly organized and customer-focused professional with a strong background in front desk operations, customer service, and administrative support.
Skilled in handling inquiries, managing office procedures, and delivering excellent clients experiences. Adept at multitasking in fast-paced environments, resolving issues efficiently, and utilizing modern technology to enhance operations.
A proactive team player with strong communication skills, attention to detail, and a passion for creating positive customer interactions. Seeking a Front Desk Officer or Customer Service Representative position to contribute to organizational success and improve customer satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Financial advisor
Heirs Insurance Group
Ibadan, Oyo State
10.2022 - 12.2024
- Delivered expert financial advice to clients on retirement planning, life insurance, and investment strategies to achieve their financial goals.
- Conducted financial needs analysis and created tailored solutions, helping clients optimise their investment portfolios.
- Developed and presented customized financial plans, utilizing tax and investment strategies to improve clients' financial stability.
- Collaborated with team members to meet client expectations, ensuring exceptional service delivery and long-terms client retention.
- Maintained accurate and up-to-date client records, ensuring compliance with financial regulations and internal policies.
- Build trust with clients by explaining complex financial concepts in accessible manner.
Industrial Training (IT)
Topsite Info.Tech
Ibadan, Oyo State
08.2019 - 04.2020
- Assisted with daily administrative tasks, improving operational efficiency and supporting a high-performance team.
- Handled client inquiries and issues, providing prompt and courteous service to maintain satisfaction levels.
- Applied critical thinking to identify issues, evaluate solutions, and make decisions to enhance workflow.
- Participated in training and seminars to enhance skills and promote growth.
- Developed proficiency in various software applications with rigorous training sessions.
- Gain expertise in administrative functions, data management, and team communication.
Hotel Supervisor
PeesFun Hotel
Ibadan, Oyo State
03.2018 - 12.2019
- Supervised a team of front desk agents, ensuring smooth operations during shifts, resolving issues, and delivering superior service.
- Managed guest check-ins and check-outs, ensuring accurate billing and transaction handling.
- Supervised and trained front desk staff to uphold service standards and operational efficiency.
- Organized and coordinated events, offering tailored reservation options and packages.
- Oversaw financial activities, including budget setting, expense allocation, and rate adjustments.
Administrative officer/Supervisor
Orlar Consultancy
Ibadan, Oyo State
03.2018 - 12.2018
- Managed office files, records, and inventory to maintain compliance with safety procedures.
- Streamlined processes to enhance collaboration and productivity across teams.
- Supervised new employees, conducted training sessions, and provided ongoing support.
- Prepared detailed reports to aid strategic decision-making for business leaders.
- Respected customer privacy through tactful, diplomatic and confidential support.
- Managed queries in person, by phone and via email with exceptional customer care.
Education
Bachelor of Science - Computer Science
NATIONAL OPEN UNIVERSITY OF NIGERIA
LAGOS, NIGERIA 02.2017 - 02.2022
Skills
- Customer Service Excellence
- Cash Handling
- Sales and Relationship Management
- Policy and Procedure Adherence
- Analytical and Critical Thinking
- Leadership and Team Collaboration
- Time Management and Organization
- Attention to Detail
- Call Handling and Calendar Management
- Microsoft Office Suite ( Word, Excel, PowerPoint)
- Web Development ( HTML, CSS, JavaScript, PHP)
- Graphic Design( CorelDRAW, Photoshop, Canva)
- Email and Meeting Management
Accomplishments
Graphics Designing and Website Development Training (IT) - February 2020
HTML/CSS/JavaScript class Training - May 2020
Web Development (HTML, CSS, JavaScript, PHP) Training - June 2022
Virtual Assistant Training - May 2024
Timeline
Financial advisor
Heirs Insurance Group
10.2022 - 12.2024
Industrial Training (IT)
Topsite Info.Tech
08.2019 - 04.2020
Hotel Supervisor
PeesFun Hotel
03.2018 - 12.2019
Administrative officer/Supervisor
Orlar Consultancy
03.2018 - 12.2018
Bachelor of Science - Computer Science
NATIONAL OPEN UNIVERSITY OF NIGERIA
02.2017 - 02.2022
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