Oluwatosin Eniola OJELADUN
Estate Manager
Ilorin, Kwara State
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Customer Service Manager
Ambol Divine Enterprises
Sango Ota
11.2020 - 03.2022
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Monitored customer service operations to assess agent performance and provide feedback.
- Followed through with client requests to resolve problems.
Manager
• Lylius Hotel
Ilorin, Kwara
02.2018 - 08.2020
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Site Supervisor
Ministy for Works anf Transport
Ilorin, Kwara State
06.2017 - 12.2018
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members to maximize shift coverage.
- Assisted managers in interviewing and selecting new workers.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
Internship Student
Oladeji Daniel & Co
Ilorin Kwara State
02.2014 - 08.2015
- Produced high-quality communications for internal and external use.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
Education
Higher National Diploma - Estate Management
Kwara State Polytechnic
Ilorin Kwara State 01.2015 - 08.2017
National Diploma - Estate Management
Kwara State Polytechnic
Ilorin Kwara State 06.2012 - 12.2014
Skills
Personnel training and development
Budgeting and reporting
Customer Relations
MS Office expert
Excellent time management skills
Administrative support
Certification
Health Safety and Environment(HSE)
Timeline
Customer Service Manager
Ambol Divine Enterprises
11.2020 - 03.2022
• Human Resources Management(HRM)
08-2018
Manager
• Lylius Hotel
02.2018 - 08.2020
Site Supervisor
Ministy for Works anf Transport
06.2017 - 12.2018
Health Safety and Environment(HSE)
02-2017
Higher National Diploma - Estate Management
Kwara State Polytechnic
01.2015 - 08.2017
Internship Student
Oladeji Daniel & Co
02.2014 - 08.2015
National Diploma - Estate Management
Kwara State Polytechnic
06.2012 - 12.2014