Oluwatosin Eniola OJELADUN
Estate Manager
Ilorin, Kwara State
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Customer Service Manager
Ambol Divine Enterprises
Sango Ota
11.2020 - 03.2022
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Monitored customer service operations to assess agent performance and provide feedback.
- Followed through with client requests to resolve problems.
Manager
• Lylius Hotel
Ilorin, Kwara
02.2018 - 08.2020
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Site Supervisor
Ministy for Works anf Transport
Ilorin, Kwara State
06.2017 - 12.2018
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members to maximize shift coverage.
- Assisted managers in interviewing and selecting new workers.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
Internship Student
Oladeji Daniel & Co
Ilorin Kwara State
02.2014 - 08.2015
- Produced high-quality communications for internal and external use.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
Education
Higher National Diploma - Estate Management
Kwara State Polytechnic
Ilorin Kwara State 01.2015 - 08.2017
National Diploma - Estate Management
Kwara State Polytechnic
Ilorin Kwara State 06.2012 - 12.2014
Skills
Personnel training and development
Certification
Health Safety and Environment(HSE)
Timeline
Customer Service Manager
Ambol Divine Enterprises
11.2020 - 03.2022
• Human Resources Management(HRM)
08-2018
Manager
• Lylius Hotel
02.2018 - 08.2020
Site Supervisor
Ministy for Works anf Transport
06.2017 - 12.2018
Health Safety and Environment(HSE)
02-2017
Higher National Diploma - Estate Management
Kwara State Polytechnic
01.2015 - 08.2017
Internship Student
Oladeji Daniel & Co
02.2014 - 08.2015
National Diploma - Estate Management
Kwara State Polytechnic
06.2012 - 12.2014
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