Oluwatosin Edith Ogunboye
Ibadan
Summary
Experienced banker with more than 10 years' experience with commitment to providing comprehensive customer and financial sales services. Adept at providing customers with top-notch service that exemplifies the bank's company culture and mission statement. Proficient at assessing financial status and identifying areas for improvement, reconciling transactions, reviewing accounts, and completing risk management duties.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Head Financial Services
FIRST BANK LIMITED
11.2018 - Current
- Oversee general accounts, budget functionaries, accounts receivable, accounts payable and payrolls
- Assist financial services staff to optimize sales and maintain effective customer relationship to increase revenues and improve branch effectiveness
- Oversee service delivery by financial services staff to ensure effective customer-oriented services
- Ensuring efficient branch service delivery
- Manage and utilize available tools to define customer requirements and identify issues to sort out for final resolution
- Ensures the maintenance of appropriate financial records and preparation of required financial reports
Head Local Transfer
FIRST BANK LIMITED
04.2017 - 10.2021
- Supervised branch expenses and other administrative functions
- Ensured customers' instructions are properly reviewed before processing; ensure all remittances for customers and regulatory agencies are handled within the agreed time-frame; ensure daily and weekly balancing of internal funds transfer accounts such as Manager's Cheques, Cash Advance, etc; maintain proper records of funds transfer transactions; ensure maintenance and effective utilization of physical assets and resources (adding machines, workstations, stamps till boxes etc.)
- Reviewed Incoming/Outgoing clearing cheques to ensure timely/proper booking of same in conformity with Clearing/Bank's procedure
Head, Customer Front Desk
FIRST BANK LIMITED
03.2014 - 10.2017
- Supervised the daily operations of the customer service department
- Interacted with customers and handling customer queries and complaints in a timely manner
- Ensure that all the bank's policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
- Participated in marketing and awareness campaigns in the bank to create an enlarged customer base
Account Support Officer
STANBIC IBTC BANK
02.2012 - 02.2015
- Controlled all routine aspects relating to account opening and ensured compliance with the KYC process
- Handled account inquiries from internal and external sources
- Attended to written inter-account transfer instructions
- Proper updates of account records
Customer Service Officer (National Youth Service Program)
WEMA BANK PLC
12.2009 - 11.2010
- Provided splendid customer services to customers in a friendly and courteous manner
- Supported the Head Customer Service in attending to customers with regards to Non-Financial transactions which include but not limited to E-business products, Account Opening and Maintenance and enquiries for Account holders and prospective Customers of the bank while ensuring timely and exceptional service delivery and customer delight
Education
Masters in Business Administration (M.B.A) - Finance and Account
UNIVERSITY OF IBADAN
01.2021
Bachelor of Science (B.Sc) - Accounting
BENSON IDAHOSA UNIVERSITY
01.2009
Senior Secondary School Certificate -
FEDERAL GOVERNMENT GIRLS' COLLEGE
01.2002
Skills
- Proficient in the use of Microsoft Office
- Enthusiastic team member
- Well organized
- Able to motivate other members of team
- Excellent interpersonal skills
- High emotional intelligence
- Strong analytical ability
- Consistent
- Honest
- Trustworthy
- Demonstrating integrity
- Good business sense
Trainingsandworkshopsattended
- Customer Experience Training , 2024
- Data Privacy and Protection Awareness, 2023
- Operational Risk Management, 2023
- Introduction to Financial Crimes & Prevention, 2023, 2022, 2021
- Detecting and Reporting Money Laundering, Terrorist Financing Red Flags, 2023, 2022, 2021
- Fraud Management, 2022
- Information and Cyber Security Policy, 2023, 2022, 2021
- Certificate in Computer Office Management, 2009
Hobbies and Interests
- Traveling
- Meeting people
Certification
- Chartered Institute of Finance & Control of Nigeria 2019
- Investment Funds in Canada (Completed) 2024
Timeline
Head Financial Services
FIRST BANK LIMITED
11.2018 - Current
Head Local Transfer
FIRST BANK LIMITED
04.2017 - 10.2021
Head, Customer Front Desk
FIRST BANK LIMITED
03.2014 - 10.2017
Account Support Officer
STANBIC IBTC BANK
02.2012 - 02.2015
Customer Service Officer (National Youth Service Program)
WEMA BANK PLC
12.2009 - 11.2010
Bachelor of Science (B.Sc) - Accounting
BENSON IDAHOSA UNIVERSITY
Senior Secondary School Certificate -
FEDERAL GOVERNMENT GIRLS' COLLEGE
Masters in Business Administration (M.B.A) - Finance and Account
UNIVERSITY OF IBADAN
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