Oluwatosin Yetunde ERUKUBAMI
Head Client Experience, Branding and Corp. Comms
Ikeja,Lagos
Summary
Operations leader with extensive experience at Cardinalstone Pensions Limited, specializing in strategic planning and crisis communication. Successfully led process automation initiatives that reduced turnaround times and enhanced stakeholder engagement and compliance. Proficient in performance management and team collaboration, driving business growth and operational efficiency.
Overview
17
17
years of professional experience
Work History
Acting Head, Operations
CardinalStone Pensions Limited
Lagos
06.2025 - Current
- Lead all operational functions including contributions processing, fund reconciliation, retirement benefit administration, and RSA transfers in line with PenCom guidelines.
- Strengthen governance structures, ensure 100% compliance with regulatory requirements, and oversee submission of statutory reports.
- Implement process automation and internal controls that reduced turnaround times and minimized operational risks.
- Manage stakeholder relations with regulators, custodians, employers, and other PFAs to ensure seamless service delivery.
- Direct RTS operations, ensuring zero unresolved data validation issues and compliance with timelines.
Head, Corporate Communications, Client Experience & Brand Management
CardinalStone Pensions Limited
Lagos
01.2023 - Current
- Directed transformation during Radix Pension’s acquisition, ensuring seamless integration into CardinalStone Pensions.
- Enhanced brand visibility, client loyalty, and stakeholder engagement through digital platforms and strategic communications.
- Oversaw client experience initiatives, complaints resolution, and CRM management to strengthen customer retention.
Head, Corporate Communications, Client Experience and Brand Management
Radix Pension Managers Limited
Victoria Island
01.2023 - Current
- Develop and implement external communication strategies with clients to ensure retention and loyalty.
- Identifies and capitalizes on opportunities to promote and positively represent the organization through internal and external communication.
- Develops and implements policies and procedures for communicating on behalf of the organization that represents the corporate identity and promotes and supports the organizations mission.
- Oversees the workflow and work assignments of the communications team to ensure effective collaboration among team members and consistent, quality work.
- Drafts proposals for special communications projects; presents on and promotes these projects to management.
- Seeks new methods and creative strategies to increase internal and external awareness of key events and changes in the organization including the launch of new products, special events, local and global community service, and other topics of interest.
- Prepares and delivers presentations in the company to share information.
- Prepares and distributes direct marketing products.
- Provides consistent and timely information to clients through various communications programs.
- Handling of Clients Complaints/Enquiries.
- Logging-In of queries on the Customer Relationship Management (CRM) platform on Fundfusion/Ticketing on CRM.
- Maintenance of a register for enquiries/complaints.
- Issue/Distribution of the Quarterly Statements.
- Handling of withdrawal documentation process.
- Generation of Sales lead.
- Quarterly Email Newsletters.
- Enforcement of the Brand Style Guide.
- Social media management.
- Managing /Updating website contents with the support of the CT Dept.
- Procurement of Souvenirs and designing of communication materials etc.
- Supervision of the Registration team and backend support for the Business development department.
Unit Head, Sales Operations / Strategy
Radix Pension Managers Limited
Victoria Island
11.2019 - 01.2023
- Data Management: manage and evaluate data to determine the effectiveness of a product or campaign.
- Contract Proposals: creates contracts that satisfy both company and customer needs.
- Application Management: To produce data for the sales team and also oversee the use of various applications and platforms.
- Sales Forecasting: By recognizing past trends that allows the marketing team to forecast future sales.
- Territory Definition: outline and define various sales territories.
- Training: To have a successful sales team, the responsibility of training new and current employees often falls under the responsibilities of Sales Operations.
- Evaluation and Implementation: By evaluating data, an employee is to ensure the success of a product or implement a new sales plan if the evaluation yields unsatisfactory results.
- Performance Management: High performances are often rewarded in Sales Operations, and poor performances must be acknowledged and resolved.
- Sales Strategy: Sales Operations professionals often set strategy and future goals for a sales team.
- Funding desk management: Follow up retirement savings accounts that have not experienced funding or being partially funded.
- Oversee the registration unit: Coordinate the operations of the registration unit, compute and share their reports with the Business development staff.
Chief Operations Officer
Ouch Lifestyle Plus Limited
Lekki Phase 1
01.2017 - 09.2019
- Design and implement business strategies, plans and procedures.
- Set comprehensive goals for performance and growth.
- Establish policies that promote company culture and vision.
- Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.).
- Lead employees to encourage maximum performance and dedication.
- Evaluate performance by analyzing and interpreting data and metrics.
- Write and submit reports to the CEO in all matters of importance.
- Assist CEO in fundraising ventures.
- Participate in expansion activities (investments, acquisitions, corporate alliances etc.).
- Manage relationships with partners/vendors.
Principal Consultant
LA Reel Consulting Limited
Satellite Town
01.2014 - 01.2017
- Provided guidance and assisted sellers and buyers in marketing and purchasing property for the right price under the best terms.
- Determined clients’ needs and financials abilities to propose solutions that suit them.
- Performed comparative market analysis to estimate properties’ value.
Inspectorate / Compliance Officer
Aims Asset Management Limited
Ikeja
01.2009 - 01.2012
- Investigating clients complaints about cases of irregularities and embezzlements.
- Received and documented clients’ complaints.
- Visited clients to evaluate, assess and provide solutions to their complaints or dissatisfaction.
- Remission of company money recovered from treated fraudulent and irregularity cases into the company’s account.
- Filed and documented the department’s reports.
- Used the official starcomms telephone line to call clients in order to verify issues and also to call our field force to ascertain the clients complaints.
- Took minutes and served as the departmental secretary.
- Printed clients’ statement of accounts on request.
Education
Executive MBA - Corporate Communication
Rome Business School
12-2025
MBA - Marketing
Lagos State University
12-2020
B.Sc - Economics
Lagos State University
Ojo, Lagos State07-2009
General Certificate FOR SECONDARY EDUCATION (GCE) -
General Certificate Examination (GCE)
10-2002
Senior Secondary School Leaving Certificate (SSCE) -
Senior Secondary School Examination
07-1999
Skills
- Microsoft Office proficiency
- Supplier and vendor relations
- Budgeting and cost control
- Workflow optimization
- Strategic planning and growth
- Staff management training
- Crisis communication
- Customer service excellence
- New business development
- Product and brand development
- Contract negotiation skills
- Presentation skills
- Purchasing management
- Effective communication strategies
- Change management expertise
- Performance management and personnel development
- Business process reengineering
Accomplishments
- Curbed incessant withdrawals of clients’ investment from the company within and outside Lagos state.
- Managed clients complain from all our branches.
- Visited all branches Nationwide to manage and evaluate branch activities.
References
Available on request
Personal Trainings And Development
- Member of the Institute of Strategic Management of Nigeria (ISMN), 2021
- Data analytics master class in Microsoft Excel, 2020
- Capacity building training of Stanbic IBTC Enterprise Management Program at The Lagos Business School, 2019
- Online professional courses on Marketing, Business Management and Digital Marketing.
Career Highlight
Miss Erukubami Oluwatosin Yetunde is a results-driven Head of Client Experience & Brand Communications with over 17 years’ cross-sector experience spanning manufacturing, procurement, retail, and the Pensions industry, focused on driving performance, strengthening brand equity, and enhancing stakeholder engagement. Possessing a bachelor’s degree in economics, master’s degree in marketing and An Executive Master’s degree in Corporate Communication. Member, Institute of Strategic Management of Nigeria (ISMN) Entrepreneurship and Capacity building training at the Lagos Business School Practitioner of Lean to drive results and to deploy strategy Leadership roles across multiple functions Expert in building productive sourcing relationships across different geo-political regions in Nigeria Change manager with experience integrating disparate brands, cultures, manufacturing footprints, distributing channels, systems, product development functions and other processes into world class operations Diverse industry, business model and business cycle experience Develop performance-based, low-cost solutions through aggressive negotiations with new and existing suppliers. Recognized for ability to incorporate innovative management techniques that result in enhanced business practices, increased productivity, and profits. Proven success in sales and marketing through expertise in business development and strategic planning capabilities. A Skilled strategist and crisis management personnel. A quick thinker who is media savvy, logical, and able to incorporate both the big picture and the fine details.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Acting Head, Operations
CardinalStone Pensions Limited
06.2025 - Current
Head, Corporate Communications, Client Experience & Brand Management
CardinalStone Pensions Limited
01.2023 - Current
Head, Corporate Communications, Client Experience and Brand Management
Radix Pension Managers Limited
01.2023 - Current
Unit Head, Sales Operations / Strategy
Radix Pension Managers Limited
11.2019 - 01.2023
Chief Operations Officer
Ouch Lifestyle Plus Limited
01.2017 - 09.2019
Principal Consultant
LA Reel Consulting Limited
01.2014 - 01.2017
Inspectorate / Compliance Officer
Aims Asset Management Limited
01.2009 - 01.2012
Executive MBA - Corporate Communication
Rome Business School
MBA - Marketing
Lagos State University
B.Sc - Economics
Lagos State University
General Certificate FOR SECONDARY EDUCATION (GCE) -
General Certificate Examination (GCE)
Senior Secondary School Leaving Certificate (SSCE) -
Senior Secondary School Examination