OLUWATOSIN DAVIES-AJAYI
ibadan,oyo
Summary
Driven professional with talent for building and nurturing client relationships. Skilled in communication and conflict resolution, bringing collaborative approach and strong problem-solving abilities. Dedicated to fostering long-term partnerships and driving client satisfaction to achieve mutual success.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
RELATIONSHIP MANAGER INSTITUTIONAL BANKING
STERLING BANK LTD
IBADAN, SECRETARIAT BRANCH
01.2024 - Current
- Delivered tailored solutions creating positive client experiences.
- Assisted in the development of marketing strategies for brand growth.
- Identified and developed new business opportunities, expanding existing client bases.
- Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
- Managed long-term customer relationships to increase revenue.
- Collaborated with internal stakeholders to optimise operational delivery.
- Prepared engaging presentations to clients and government parastatals, showcasing value propositions and solutions.
DEPUTY MANAGER OF OPERATIONS
STERLING BANK LTD
IBADAN, SECRETARIAT BRANCH
11.2020 - 12.2023
- Coordinated with various departments, resulting in smoother workflow.
- Performed regular audits of systems, ensuring compliance with industry standards.
- Developed comprehensive training programmes for staff development.
- Maintained strict adherence to company policies and regulations, promoting a safe work environment.
- Organised staff schedules efficiently, reducing overtime costs significantly.
FUND TRANSFER OFFICER AND FOREIGN TRANSACTIONS
STERLING BANK LTD
IBADAN, SECRETARIAT BRANCH
01.2018 - 11.2020
- Handled complex transactions for clients, ensuring accurate and prompt service.
- Managed multiple currencies accurately for efficient transaction processing.
- Balanced the teller drawer meticulously at end of each business day.
- Monitored evolving foreign exchange rates and to track trends.
- Observed procedures regarding financial and customer information to prevent possible breaches and data misuse.
HEAD OF CUSTOMER SERVICE UNIT
STERLING BANK LTD
IBADAN, CHALLENGE BRANCH
01.2013 - 11.2017
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully delivered on tasks within tight deadlines.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
CASH TELLER AND CUSTOMER SERVICE BACK UP
STERLING BANK LTD
IBADAN, IWO ROAD BRANCH
11.2009 - 11.2012
- Enhanced customer service by resolving account discrepancies in a timely manner.
- Identified fraudulent activities through diligent scrutiny of financial transactions.
- Handled confidential client information, respecting their privacy rights at all times.
- Collaborated effectively with team members for improved service delivery.
- Maintained high standards of accuracy whilst performing cash handling duties.
CASH TELLER
STERLING BANK LTD
IBADAN, NIGERIA
07.2007 - 10.2009
- Managed daily cash transactions for accurate end of day reports.
- Collaborated effectively with team members for improved service delivery.
- Maintained high standards of accuracy whilst performing cash handling duties.
- Enhanced customer service by resolving account discrepancies in a timely manner.
- Received cheques and cash deposits, ensuring accounts were updated accordingly.
Education
Diploma of Higher Education - ACCOUNTANCY
FEDERAL POLYTECHNIC ILARO,OGUN STATE
OGUN STATE/NIGERIA 03.2003 - 06.2006
Bachelor of Science - PSYCHOLOGY
UNIVERSITY OF IBADNA
IBADAN/NIGERIA 05.2008 - 05.2014
Master of Business Administration - BUSINESS ADMINISTRATION
NEXFORD UNIVERSITY
UNITED STATES OF AMERICA 03.2020 - 12.2021
Skills
- Customer Service
- Event planning
- Service level agreement handling
- Business development
- Customer retention tactics
- Sales and marketing strategy
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Languages
English
Advanced
Affiliations
- Event Planning,Reading and Mentoring.
Accomplishments
Best Customer Service Officer Southwest Region 2014
Certification
Effective Presentation Skills by Universal Anchor Ltd 2018
Operational Risk Management Skills by Control Edge Consulting Ltd 2019
Effective Communication Skills by Greenfield Consult
CONVENER,CROWNED PILLARS FOUNDATION FOR YOUNG LEADERS
Mentoring and empowering young leaders to have positive self esteem and fulfill purpose in the global space.
References
References available upon request.
Timeline
RELATIONSHIP MANAGER INSTITUTIONAL BANKING
STERLING BANK LTD
01.2024 - Current
DEPUTY MANAGER OF OPERATIONS
STERLING BANK LTD
11.2020 - 12.2023
Master of Business Administration - BUSINESS ADMINISTRATION
NEXFORD UNIVERSITY
03.2020 - 12.2021
FUND TRANSFER OFFICER AND FOREIGN TRANSACTIONS
STERLING BANK LTD
01.2018 - 11.2020
HEAD OF CUSTOMER SERVICE UNIT
STERLING BANK LTD
01.2013 - 11.2017
CASH TELLER AND CUSTOMER SERVICE BACK UP
STERLING BANK LTD
11.2009 - 11.2012
Bachelor of Science - PSYCHOLOGY
UNIVERSITY OF IBADNA
05.2008 - 05.2014
CASH TELLER
STERLING BANK LTD
07.2007 - 10.2009
Diploma of Higher Education - ACCOUNTANCY
FEDERAL POLYTECHNIC ILARO,OGUN STATE
03.2003 - 06.2006
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