OLUWATOSIN AJIBADE
AKURE,Ondo State
Summary
A dedicated professional with expertise in customer relationship management software and profit maximisation strategy. Demonstrates strong personal organisation and excels in sales presentation design, contributing to enhanced business outcomes. Committed to leveraging skills for continued growth and success in the industry.
Experienced Business relationship manager with over 6 years in banking industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Business relationship manager
FIRSTBANK NIGERIA LIMITED
AKURE, Ondo State
02.2022 - Current
- Identified new business opportunities through thorough market analysis and research.
- Devised marketing plans that significantly increased brand awareness and reach.
- Handled complex customer complaints, ensuring prompt resolution and high satisfaction levels.
- Provided comprehensive business solutions tailored to client challenges.
- Managed key relationships to maintain high customer retention rates.
- Strengthened customer trust with consistent follow-ups and updates.
- Worked closely with sales teams, improving lead generation strategies.
- Maintained customer loyalty with regular check-ins and feedback sessions.
- Achieved improved client satisfaction with excellent communication skills.
- Met targets consistently while adhering to best practice guidelines.
- Established long-term relationships with clients, enhancing brand reputation.
- Fostered partnerships, resulting in increased business opportunities.
- Educated customers about company products, services and special offers.
- Kept records of all contact with clients using CRM system.
Customer service officer
FIRST BANK OF NIGERIA LIMITED
Akure, Ondo State
02.2019 - 02.2022
- Promoted a welcoming atmosphere, leading to increased return customers.
- Improved customer satisfaction by providing prompt and efficient service.
- Managed difficult customer situations for maintaining company reputation.
- Responded to customer requests with friendly, knowledgeable service and support.
- Addressed customer queries, resulting in enhanced customer confidence.
- Recorded and processed customer data accurately.
- Maintained working knowledge of available products and services.
- Responded to and summarised customer complaints and feedback.
- Applied best practices to comply with customer service procedures.
- Delivered responsive, innovative customer programmes to maintain brand engagement and loyalty.
- Engaged in team-building activities to build rapport with staff.
- Supervised 7 staff and monitored performance to drive productivity.
- Resolved complaints with proactive problem-solving and analysis.
- Advised customers on availability, pricing and location of products.
- Coordinated advanced help for complex mobile and internet banking issues.
IT helpdesk manager
TRANTER IT INFRASTRUCTURE SERVICES LIMITED
IKEJA, LAGOS
11.2017 - 11.2018
- Implemented new software solutions for improved helpdesk functionality.
- Managed IT helpdesk operations, ensuring efficient customer service.
- Managed a rotating shift schedule that ensured constant availability of support services for clients worldwide.
- Prioritised urgent tickets, guaranteeing rapid response during crises.
- Prevented data loss by coordinating frequent server and hard drive back-ups.
- Managed server and network implementation according to agreed deliverables.
- Installed new software for users and monitored version and patch update requirements.
- Answered user questions about hardware and software operation to help resolve problems.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Established and troubleshot network and data communications systems.
Education
CERTIFICATE OF ATTENDANCE - Computer Science
UNIVERSITY OF EASTERN FINLAND
FINLAND 09.2015 - 11.2015
Master of Science - Computer Science
OBAFEMI AWOLOWO UNIVERSITY
OSUN / NIGERIA 06.2014 - 08.2017
Bachelor of Science - Computer Science
ADEKUNLE AJASIN UNIVERSITY
ONDO/ NIGERIA 09.2008 - 05.2012
Skills
- Customer relationship management software
- Profit maximisation strategy
- Personal organisation
- Sales presentation design
Languages
English
Fluent
yoruba
Fluent
Affiliations
- READING, TRAVELING, NETWORKING AND COOKING
Accomplishments
EXCELLENT TEAMLEAD CUSTOMER SERVICE OFFICER
Timeline
Business relationship manager
FIRSTBANK NIGERIA LIMITED
02.2022 - Current
Customer service officer
FIRST BANK OF NIGERIA LIMITED
02.2019 - 02.2022
IT helpdesk manager
TRANTER IT INFRASTRUCTURE SERVICES LIMITED
11.2017 - 11.2018
CERTIFICATE OF ATTENDANCE - Computer Science
UNIVERSITY OF EASTERN FINLAND
09.2015 - 11.2015
Master of Science - Computer Science
OBAFEMI AWOLOWO UNIVERSITY
06.2014 - 08.2017
Bachelor of Science - Computer Science
ADEKUNLE AJASIN UNIVERSITY
09.2008 - 05.2012
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